Each year, Lean Human Capital by HealthcareSource recognizes healthcare recruitment organizations who are performing at an Elite level with respect to productivity, process efficiency, responsiveness, and quality.


Selection Criteria

Lean Human Capital by HealthcareSource consultants evaluate and select winners based on the following criteria:

Elite Honor Roll Details

  • Overall performance in the Lean Human Capital 25 Key Recruitment Metrics Performance Index, a combination of key metrics from five critical performance dimensions: Responsiveness, Process Efficiency, Productivity, Cost, and Quality of Hire
  • Overall performance in Lean Human Capital’s validated Voice-of-the-Customer assessments (Hiring Manager, New Hire, and Non-Hired Applicant)
  • Ability to create and use a scorecard to manage their business and build a culture using data and facts
  • Demonstration of a strong commitment to continuous improvement and lifelong learning
  • Implementation of innovative solutions to improve key metrics and drive cost savings for their organizations

Raving Fan Award Details

  • Overall score in top 10th percentile across all survey dimensions: Understanding, Communication, Care, Satisfaction, Quality of Hire
  • Sustained improvement in performance during the past 12 months
  • Demonstration of a strong commitment to using Voice-of-the-Customer (VOC) assessments for implementation of continuous improvement initiatives
  • Participation in at least two hiring manager assessments within the past 12 months

Congratulations to Our 2017 Recipients

2017 Elite Honor Roll

  1. Mercy Health, a member of Trinity Health – West Michigan
  2. Providence Health & Services – Renton, Washington
  3. SCL Health – Denver, Colorado

2017 Elite Honor Roll Honorable Mentions

  1. Advocate Health Care – Downers Grove, Illinois
  2. Florida Hospital, a member of Adventist Health System – Orlando, Florida
  3. Vanderbilt University Medical Center – Nashville, Tennessee

Raving Fan Award – Hiring Manager

  1. Avera Health – Sioux Falls, South Dakota
  2. Genesis Health System – Davenport, Iowa
  3. Providence Health & Services – Renton, Washington
  4. SCL Health – Denver, Colorado

Raving Fan Award – Candidate Experience

  1. Adventist Health System’s Central Florida Division - North Region – Altamonte Springs, Florida
  2. Lakeland Health – St. Joseph, Michigan
  3. Providence Health & Services – Renton, Washington
  4. SSM Health – St. Louis, Missouri

2017 Elite Honor Roll - Recruiters

  1. Sherry Bowen, HCA North Florida Division – Tallahassee, Florida
  2. Rob Britton, Saint Joseph Mercy Health, a member of Trinity Health – Chelsea, Michigan
  3. Marcus Broxie, Adventist Health System - West Florida Division – Tampa, Florida
  4. Carla Cooling, SCL Health – Denver, Colorado
  5. Brianna Cowell, Adventist Health System’s Central Florida Division - North Region – Altamonte Springs, Florida
  6. Lindsay Keller, SCL Health – Denver, Colorado
  7. Tara Gosse, Mayo Clinic – Rochester, Minnesota
  8. Dana Krantz, Vanderbilt University Medical Center – Nashville, Tennessee
  9. Susan Krug, Adventist Health System’s Central Florida Division - North Region – Altamonte Springs, Florida
  10. Jill Lopez, Holy Cross Health, a member of Trinity Health – Silver Spring, Maryland
  11. Rachel Messmer, Mayo Clinic – Rochester, Minnesota
  12. Krystine Noble, Mercy Health West Michigan, a member of Trinity Health – Livonia, Michigan
  13. Brittany Poynter, Vanderbilt University Medical Center – Nashville, Tennessee
  14. Rhonda Sapia, HCA West Florida Division – Tampa, Florida
  15. Amy Trillo, HCA - North Texas Division – Irving, Texas