Compared to managers in other industries, healthcare leaders carry a significantly higher span of control. While this may be linked to the degree of professional autonomy required for clinical roles, it has the potential to profoundly inhibit leaders’ involvement in managing talent.

Many healthcare managers don’t have the time to take care of the talent management responsibilities expected of them, like performance appraisals, career development, succession planning, and employee engagement. However, with the right tools and processes in place, you can augment and help managers tackle talent management for your organization.

DID YOU KNOW?
  • The average span of control for nurse managers is 49:1, and for environmental services it’s 57:1.
  • The average span of control outside healthcare is just 10:1, or around 5X smaller.
  • 50% of managers can’t identify top performers, even when only managing 10 employees.

Your Span of Control Treatment Plan

The remedy for your span of control challenge relies on one or more of these key focus areas.

Data & Benchmarks

The Issues:

  • You’re asking time-strapped managers with limited exposure to their employees to identify top performers.
  • Managers are experts in their function, not necessarily in talent management as well.

The HealthcareSource Way:

At HealthcareSource, we like to rely on hard facts when making decisions — even when it comes to our people. With data and analytics, talent management decisions become easy to make and the objectivity of the numbers helps take a burden off leadership and management. Rather than relying on your managers to identify top performers, look to wisdom-of-crowd models and empower employees to share feedback with anyone on their teams — up, down, and laterally. For learning and development opportunities, use scientifically validated assessments to provide real data that helps identify competency needs, and then let artificial intelligence create and assign individual development plans to employees. Better yet, we centralize all this information in an easy-to-read talent profile. Managers can even benefit from data when hiring direct reports with structured interview guides, designed to address potential gaps.

How We Help:

Our Performance Appraisals solution helps you automate the appraisal process, incorporate 360-degree feedback, and allow for peer-to-peer feedback and recognition outside the formal appraisal cycle for real-time, continuous feedback. Learn more »

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

Create or use our recommended actionable Development Plans based on an employee’s assigned goals, performance appraisals, learning assignments, or assessment results. Our system flags employees who do not have plans assigned to them. Learn more »

Get all the vital information a manager should know about an employee’s performance at-a-glance. With this easy-to-read summary, managers can easily see where their employees stand. Learn more »

This guide, based on the candidate’s assessment scores, arms the interviewer with questions to probe any low scores in the assessment. The behavioral questions provided help ensure the applicant aligns with both the job requirements and cultural fit. Learn more »

People & Skillsets

The Issues:

  • Overburdened healthcare managers do not have time to manage their direct reports.
  • We’re missing opportunities to reduce turnover through development and feedback.

The HealthcareSource Way:

We understand that healthcare managers can’t do it all on their own, but employee performance managers also need help. We’ve created solutions that help you gather 360-degree feedback on staff, assess employees against core competencies, and then use these inputs to make development decisions that will positively impact your organization. You just need to put a culture and process in place where team members feel comfortable sharing feedback, and managers feel comfortable actively using data in our system to help move employees along their development paths.

How We Help:

Our Performance Appraisals solution helps you automate the appraisal process, incorporate 360-degree feedback, and allow for peer-to-peer feedback and recognition outside the formal appraisal cycle for real-time, continuous feedback. Learn more »

Our scientifically backed behavioral assessments provide real data to help inform your hiring decisions. These assessments measure a candidates’ behavioral competencies that are key for performance in an organization like yours. Learn more »

Create or use our recommended actionable Development Plans based on an employee’s assigned goals, performance appraisals, learning assignments, or assessment results. Our system flags employees who do not have plans assigned to them. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Why create your own courseware when you can choose from more than 4,000 online modules developed by HealthcareSource and our trusted partners? Transform your learning offering with readily available online resources that meet your pressing education needs. Learn more »

Process

The Issues:

  • Annual appraisals cost time and money with no material positive impact.
  • With their oversized workloads, managers are missing out on the opportunity to develop employees.

The HealthcareSource Way:

No one likes the traditional annual performance appraisal. Augment your processes so employees can get more feedback, more often. Allow for continuous peer feedback and quarterly management check-ins, for example. Then use scientifically validated behavioral assessments that inform an individual development plan. And, start everything off on the right foot by requiring managers to use structured interview questions when hiring, so you can be sure they are deciding based on clinical competencies, behavioral competencies, and organizational fit.

How We Help:

Our Performance Appraisals solution helps you automate the appraisal process, incorporate 360-degree feedback, and allow for peer-to-peer feedback and recognition outside the formal appraisal cycle for real-time, continuous feedback. Learn more »

Our scientifically backed assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure the behavioral competencies that are key for performance in an organization like yours. Learn more »

Create or use our recommended actionable Development Plans based on an employee’s assigned goals, performance appraisals, learning assignments, or assessment results. Our system flags employees who do not have plans assigned to them. Learn more »

Invest more in growth and mobility and reduce friction for internal movers. Pair powerful behavioral assessments with our learning management system to identify the right employees and plot their succession paths towards leadership. Learn more »

The ability to manage the skills associated with a specific position helps to ensure quality performance. Managers and employees can use the checklist for measuring performance, identifying learning opportunities, and for career pathing. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Why create your own courseware when you can choose from more than 4,000 online modules developed by HealthcareSource and our trusted partners? Transform your learning offering with readily available online resources that meet your pressing education needs. Learn more »

This guide, based on the candidate’s assessment scores, arms the interviewer with questions to probe any low scores in the assessment. The behavioral questions provided help ensure the applicant aligns with both the job requirements and cultural fit. Learn more »

Technology

The Issues:

  • Too many hospitals have too many systems that don’t speak to each other.
  • It is hard for managers to truly manage talent without automation to alleviate the burden.

The HealthcareSource Way:

HealthcareSource knows that technology should be making your work easier and less cumbersome, especially for busy healthcare managers. We offer technology and the power of artificial intelligence in an integrated platform solution, helping you automate — and collaborate on — many aspects of talent management.

How We Help:

Our scientifically backed assessments provide real data to help inform your hiring decisions. These hospital-specific assessments measure the behavioral competencies that are key for performance in an organization like yours. Learn more »

Our Performance Appraisals solution helps you automate the appraisal process, incorporate 360-degree feedback, and allow for peer-to-peer feedback and recognition outside the formal appraisal cycle for real-time, continuous feedback. Learn more »

Create or use our recommended actionable Development Plans based on an employee’s assigned goals, performance appraisals, learning assignments, or assessment results. Our system flags employees who do not have plans assigned to them. Learn more »

Invest more in growth and mobility and reduce friction for internal movers. Pair powerful behavioral assessments with our learning management system to identify the right employees and plot their succession paths towards leadership. Learn more »

The ability to manage the skills associated with a specific position helps to ensure quality performance. Managers can use the checklist for measuring performance, identifying learning opportunities, and career pathing. Learn more »

Deliver the right curriculum at the right time, and manage all aspects of your workforce’s learning in this paperless system. Create learning curricula, develop blended learning using the tools of your choice, and track it all in one place. Learn more »

Why create your own content when you can choose from more than 4,000 modules developed by HealthcareSource and our trusted partners? Transform your learning with readily available resources that meet your education needs. Learn more »

Get all the vital information a manager should know about an employee’s performance at-a-glance. With this easy-to-read summary, managers can easily see where their employees stand. Learn more »

This guide, based on the candidate’s assessment scores, arms the interviewer with questions to probe any low scores in the assessment. The behavioral questions provided help ensure the applicant aligns with both the job requirements and cultural fit. Learn more »

Ready to Take the Next Step?

Talk with us to see why HealthcareSource talent management solutions are a good fit for your organization.

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