VCU Health System's Once Call Center is seeking a Patient Flow Coordinator Sr. The Senior Patient Flow Coordinator provides leadership oversight and acts as a resource to the One Call Center staff.
The Senior Patient Flow Coordinator facilitates patient flow, coordinates activities and communication for the VCU Health System in relation to patient movement both into and throughout the facility. Monitors compliance of the policies and procedures governing patient placement, EMTALA regulations, and registration procedures. Utilizes principles from high reliability organizations for positive outcomes.
Assists, mentors, educates and supports co-workers. Acts as a resource in decision making process. Assists with quality assurance, process improvement and other department projects necessary to department's function. Preforms quality audits to identify opportunities for improvement. Coaches and mentors staff. Attends training, in-services, and team meetings as required. Consistently anticipates and critically thinks through problems/potential issues and takes initiatives to resolve with minimal direction. Escalates concerns and communicates appropriately with Management as outlined in departmental policies/procedures. This person is responsible for assisting the manager with development, analyses and implementation of staff, training, process improvement and scheduling.
Baccalaureate Degree in Nursing from an accredited School of Nursing
Minimum of three (3) years of clinical experience in an acute care setting
Charge Nurse experience or supervisory experience
Ability to work in multiple computer systems simultaneously
Academic Health Care Experience
Clinical triage experience
ICU or ED experience
Experience with similar patient population in either an acute care setting or as applicable to area of practice
Certification in specialty area
Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.