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Department: Donor Support Center - 071
Schedule: Full Time
Shift: Days
Hours: varied day shift
Salary Range: H26: 16.92-$22.00
Job Details:
  • High School/GED

    ·          Receives and evaluates potential donor information from medical professionals and families to determine donor suitability for tissue and eye donation.

    ·          Approaches grieving families to offer the option of donation.

    ·          Receives death notifications from RTI Donor Services Division offices, hospitals, funeral homes, coroners, medical examiners and hospice facilities to screen for tissue donation suitability. 

    ·          Initiates contact with next of kin for potentially suitable donors. 

    ·          Approaches donor families – must be able to talk with grieving families and proceed professionally with the donation process

    ·          Obtains Donor Risk Assessment Interview – must be able to clearly state and explain the donation process while adhering to strict RTI, state and federal regulatory guidelines.

    ·          Coordinates the donation – must be able to professionally interact with nursing staff and recovery teams.

    ·          Maintains contact with referring facility and other involved parties i.e. funeral homes, coroners, medical examiner, eye banks.

    ·          Acts as a funeral homes liaison, assists hospital staff with notification of donation and release and follows up with donor families when needed, being able to give explanations when issues/changes are experiences in the donation process.

    ·          Triages calls on behalf of a Texas Organ Procurement Organization (OPO).  RTI contracted facilities calls are worked internally.  Non RTI facilities are passed to appropriate tissue/eye banks.  Vented referrals and Import Options are triaged immediately to an on call OPO coordinator in Texas.

    ·          Handles other screening calls from various tissue banks throughout the United States for acceptance into processing.

    EDUCATION/EXPERIENCE REQUIRED AND/OR PREFERRED: (list required and preferred separately)

    ·          High school education or equivalent required. 

    ·          Previous data entry experience and the ability to work within defined timelines while being sensitive to exposure of confidential information.

    ·          Medical background experience (nursing, laboratory, social work) with knowledge of tissue donation preferred.

    ·          Previous experience working with grieving families desired. 

    KNOWLEDGE, SKILLS AND ABILITIES: (list required and preferred separately)

    ·          Strong verbal and written communication skills including the ability to converse easily and accurately over the phone. 

    ·          Ability to work as a team while exhibiting strong interpersonal skills. 

    ·          Strong time-management skills and demonstrated ability to work independently while managing multiple priorities and a large volume of work.

    ·          Ability to rapidly adjust to changing situations while remaining energetic and demonstrating a positive attitude.

    ·          Familiarity with medical terminology, healthcare and tissue donation preferred. 


    This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.

    List activity requirements and percentage of time:  KEY:  Not at all (0%), Occasional (1-33%),  Frequent (34-66%), Constant (67-100%)


    Climbing:   Not at all (0%)                      Bending: Occasional (1-33%)                         Kneeling/Crawling with force:   Not at all (0%)                    

    Pulling: Occasional (1-33%)               Reaching Above Head: Occasional (1-33%) Twisting at waist: Occasional (1-33%)

    Lift above shoulders: Occasional (1-33%)                                                                       Lift from floor level: Occasional (1-33%)         


    Physical Requirements:


    Sedentary work: Prolonged periods of sitting & physically handle objects up to 10 lbs occasionally.

    Stand for   2 hours/day         Sit for 12+ hours/day          Perform repetitive tasks/motions    Have good manual dexterity          

    Have good eye/hand/foot coordination                        Hear alarms/telephone/normal voice             Have Clarity of Vision                     

    Near Acuity (Clarity of vision at 20 inches or less)      Far Acuity (Clarity of vision at 20 feet or more)             Distinguish colors

     WORKING CONDITIONS: Biomedical manufacturing environment.  Potential hazards include exposure to:

    Hazardous chemicals: Not at all (0%)                                               Blood or body fluids: Not at all (0%)

    Extreme conditions, hot or cold: Not at all (0%)                              Communicable diseases: Not at all (0%)

    Saw Blades, needles or other sharp objects: Not at all (0%)          Unprotected heights: Not at all (0%)

    Moving mechanical parts: Not at all (0%)         Latex exposure: Not at all (0%)

  • RTI Surgical, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
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