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Department: Donor Support Center - 071
Schedule: Full Time
Shift: Days
Hours: varied day shift
Salary Range: H26: 16.92-$22.00
Job Details:
  • High School/GED

    ·          Receives and evaluates potential donor information from medical professionals and families to determine donor suitability for tissue and eye donation.

    ·          Approaches grieving families to offer the option of donation.

    ·          Receives death notifications from RTI Donor Services Division offices, hospitals, funeral homes, coroners, medical examiners and hospice facilities to screen for tissue donation suitability. 

    ·          Initiates contact with next of kin for potentially suitable donors. 

    ·          Approaches donor families – must be able to talk with grieving families and proceed professionally with the donation process

    ·          Obtains Donor Risk Assessment Interview – must be able to clearly state and explain the donation process while adhering to strict RTI, state and federal regulatory guidelines.

    ·          Coordinates the donation – must be able to professionally interact with nursing staff and recovery teams.

    ·          Maintains contact with referring facility and other involved parties i.e. funeral homes, coroners, medical examiner, eye banks.

    ·          Acts as a funeral homes liaison, assists hospital staff with notification of donation and release and follows up with donor families when needed, being able to give explanations when issues/changes are experiences in the donation process.

    ·          Triages calls on behalf of a Texas Organ Procurement Organization (OPO).  RTI contracted facilities calls are worked internally.  Non RTI facilities are passed to appropriate tissue/eye banks.  Vented referrals and Import Options are triaged immediately to an on call OPO coordinator in Texas.

    ·          Handles other screening calls from various tissue banks throughout the United States for acceptance into processing.

    EDUCATION/EXPERIENCE REQUIRED AND/OR PREFERRED: (list required and preferred separately)

    ·          High school education or equivalent required. 

    ·          Previous data entry experience and the ability to work within defined timelines while being sensitive to exposure of confidential information.

    ·          Medical background experience (nursing, laboratory, social work) with knowledge of tissue donation preferred.

    ·          Previous experience working with grieving families desired. 

    KNOWLEDGE, SKILLS AND ABILITIES: (list required and preferred separately)

    ·          Strong verbal and written communication skills including the ability to converse easily and accurately over the phone. 

    ·          Ability to work as a team while exhibiting strong interpersonal skills. 

    ·          Strong time-management skills and demonstrated ability to work independently while managing multiple priorities and a large volume of work.

    ·          Ability to rapidly adjust to changing situations while remaining energetic and demonstrating a positive attitude.

    ·          Familiarity with medical terminology, healthcare and tissue donation preferred. 


    This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.

    List activity requirements and percentage of time:  KEY:  Not at all (0%), Occasional (1-33%),  Frequent (34-66%), Constant (67-100%)


    Climbing:   Not at all (0%)                      Bending: Occasional (1-33%)                         Kneeling/Crawling with force:   Not at all (0%)                    

    Pulling: Occasional (1-33%)               Reaching Above Head: Occasional (1-33%) Twisting at waist: Occasional (1-33%)

    Lift above shoulders: Occasional (1-33%)                                                                       Lift from floor level: Occasional (1-33%)         


    Physical Requirements:


    Sedentary work: Prolonged periods of sitting & physically handle objects up to 10 lbs occasionally.

    Stand for   2 hours/day         Sit for 12+ hours/day          Perform repetitive tasks/motions    Have good manual dexterity          

    Have good eye/hand/foot coordination                        Hear alarms/telephone/normal voice             Have Clarity of Vision                     

    Near Acuity (Clarity of vision at 20 inches or less)      Far Acuity (Clarity of vision at 20 feet or more)             Distinguish colors

     WORKING CONDITIONS: Biomedical manufacturing environment.  Potential hazards include exposure to:

    Hazardous chemicals: Not at all (0%)                                               Blood or body fluids: Not at all (0%)

    Extreme conditions, hot or cold: Not at all (0%)                              Communicable diseases: Not at all (0%)

    Saw Blades, needles or other sharp objects: Not at all (0%)          Unprotected heights: Not at all (0%)

    Moving mechanical parts: Not at all (0%)         Latex exposure: Not at all (0%)

  • EOE/M/F/Vets/Disabled
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