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Department: Customer Service SM - 056
Schedule: Full Time
Shift: Days
Hours: 11am-8pm
Salary Range: Grade 10: $13.56 - $17.56
Job Details:
  • High School/GED

    ·          Provides world class customer service to customers including medical facilities, sales representatives, and distributors.

    ·          Maintains customer service levels that ensure efficient and accurate process completion.

    ·          Acts independently to resolve complex customer issues.

    ·          Provides support to RTI customers, sales force, and distributors regarding product availability and marketing promotions.

    ·          Receives reviews and responds to correspondence from customers as needed.

    ·          Provides support to Regional Manager(s) and sales force to meet revenue goals.

    ·          Completes the end of the day reconciliation of orders.

    ·          Creates documents and maintains all data for the purpose of reporting and ad hoc analysis.

    ·          Performs all functions in compliance with all applicable Standard Operating Procedures. 

    ·          Ensures all OSHA, state and federal regulatory guidelines are met as related to handling of human tissue.

    EDUCATION/EXPERIENCE REQUIRED AND/OR PREFERRED: (list required and preferred separately)

    ·          H.S. diploma required.

    ·          Minimum of 2 years (continual) Customer Service experience required.

    ·          Prefer two-year college degree or higher and one year tissue banking experience.

    ·          Previous experience in medical industry preferred.

    ·          Must obtain Certified Tissue Bank Specialist (CTBS) certification after one year of accepting position.

    KNOWLEDGE, SKILLS AND ABILITIES: (list required and preferred separately)

    ·          Computer proficient in MS Word and MS Excel computer programs..

    ·          Strong written and verbal communication skills.

    ·          Ability to handle multiple tasks. Must be organized and have time management skills. Able to work independently and as integral part of team.

    ·          Ability to identify customer needs and offer product substitutions based on surgical procedures.

    ·          Ability to work as part of team to assist coordinating and allocating available inventory, ensuring grafts ship in a timely manner to meet requested surgery dates


    This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.


    List activity requirements and percentage of time:  KEY:  Not at all (0%), Occasional (1-33%),  Frequent (34-66%), Constant (67-100%)


    Climbing:   Not at all (0%)                      Bending: Occasional (1-33%)                         Kneeling/Crawling with force:   Not at all (0%)                    

    Pulling: Occasional (1-33%)               Reaching Above Head: Occasional (1-33%) Twisting at waist: Occasional (1-33%)

    Lift above shoulders: Occasional (1-33%)                                                                       Lift from floor level: Occasional (1-33%)         


    Physical Requirements:


    Sedentary work: Prolonged periods of sitting & physically handle objects up to 10 lbs occasionally.

    Stand for   3 hours/day         Sit for 8 hours/day                Perform repetitive tasks/motions    Have good manual dexterity          

    Have good eye/hand/foot coordination                        Hear alarms/telephone/normal voice             Have Clarity of Vision                     

    Near Acuity (Clarity of vision at 20 inches or less)      Far Acuity (Clarity of vision at 20 feet or more)             Distinguish colors

     WORKING CONDITIONS: Biomedical manufacturing environment.  Potential hazards include exposure to:

    Hazardous chemicals: Not at all (0%)                                               Blood or body fluids: Not at all (0%)

    Extreme conditions, hot or cold: Not at all (0%)                              Communicable diseases: Not at all (0%)

    Saw Blades, needles or other sharp objects: Not at all (0%)          Unprotected heights: Not at all (0%)

    Moving mechanical parts: Not at all (0%)         Latex exposure: Not at all (0%)

  • EOE/M/F/Vets/Disabled
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