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Department: Customer Service SM - 056
Schedule: Full Time
Shift: Days
Hours: 11am-8pm
Salary Range: Grade 10: $13.56 - $17.56
Job Details:
  • High School/GED

    ·          Provides world class customer service to customers including medical facilities, sales representatives, and distributors.

    ·          Maintains customer service levels that ensure efficient and accurate process completion.

    ·          Acts independently to resolve complex customer issues.

    ·          Provides support to RTI customers, sales force, and distributors regarding product availability and marketing promotions.

    ·          Receives reviews and responds to correspondence from customers as needed.

    ·          Provides support to Regional Manager(s) and sales force to meet revenue goals.

    ·          Completes the end of the day reconciliation of orders.

    ·          Creates documents and maintains all data for the purpose of reporting and ad hoc analysis.

    ·          Performs all functions in compliance with all applicable Standard Operating Procedures. 

    ·          Ensures all OSHA, state and federal regulatory guidelines are met as related to handling of human tissue.

    EDUCATION/EXPERIENCE REQUIRED AND/OR PREFERRED: (list required and preferred separately)

    ·          H.S. diploma required.

    ·          Minimum of 2 years (continual) Customer Service experience required.

    ·          Prefer two-year college degree or higher and one year tissue banking experience.

    ·          Previous experience in medical industry preferred.

    ·          Must obtain Certified Tissue Bank Specialist (CTBS) certification after one year of accepting position.

    KNOWLEDGE, SKILLS AND ABILITIES: (list required and preferred separately)

    ·          Computer proficient in MS Word and MS Excel computer programs..

    ·          Strong written and verbal communication skills.

    ·          Ability to handle multiple tasks. Must be organized and have time management skills. Able to work independently and as integral part of team.

    ·          Ability to identify customer needs and offer product substitutions based on surgical procedures.

    ·          Ability to work as part of team to assist coordinating and allocating available inventory, ensuring grafts ship in a timely manner to meet requested surgery dates


    This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.


    List activity requirements and percentage of time:  KEY:  Not at all (0%), Occasional (1-33%),  Frequent (34-66%), Constant (67-100%)


    Climbing:   Not at all (0%)                      Bending: Occasional (1-33%)                         Kneeling/Crawling with force:   Not at all (0%)                    

    Pulling: Occasional (1-33%)               Reaching Above Head: Occasional (1-33%) Twisting at waist: Occasional (1-33%)

    Lift above shoulders: Occasional (1-33%)                                                                       Lift from floor level: Occasional (1-33%)         


    Physical Requirements:


    Sedentary work: Prolonged periods of sitting & physically handle objects up to 10 lbs occasionally.

    Stand for   3 hours/day         Sit for 8 hours/day                Perform repetitive tasks/motions    Have good manual dexterity          

    Have good eye/hand/foot coordination                        Hear alarms/telephone/normal voice             Have Clarity of Vision                     

    Near Acuity (Clarity of vision at 20 inches or less)      Far Acuity (Clarity of vision at 20 feet or more)             Distinguish colors

     WORKING CONDITIONS: Biomedical manufacturing environment.  Potential hazards include exposure to:

    Hazardous chemicals: Not at all (0%)                                               Blood or body fluids: Not at all (0%)

    Extreme conditions, hot or cold: Not at all (0%)                              Communicable diseases: Not at all (0%)

    Saw Blades, needles or other sharp objects: Not at all (0%)          Unprotected heights: Not at all (0%)

    Moving mechanical parts: Not at all (0%)         Latex exposure: Not at all (0%)

  • RTI Surgical, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
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