Patient Access Specialist I

Allegan General Hospital

Registration / Patient Access

Part Time

Day Shift

7am-3:30pm, 5 shifts every 2 wks, includes every other wknd



High School/GED from Nationally Accredited College/Universit

Allegan General Hospital seeks a part time Patient Access Specialist I to work in Emergency Registration.

JOB DUTIES INCLUDE, but are not limited to:

-Interview and register all outpatients and inpatients by collecting accurate patient and insurance information.

-Enter all patient information into computer system accurately and timely.

-Obtain all necessary signatures and/or legal consent for treatment and/or admission, Advanced directives and Important Message from Medicare (IM). Give Observation and Patient Right information letters when appropriate.

-Contact insurance carriers and/or patient Primary Care Physician as required by insurance contract and/or policy to gain approval for services, via Internet access, phone and/or written document. Contact all scheduled self pay patients to make arrangements for payment and addresses all self pay patients at point of service for payment.

-Accurately participate in the collection and recording of authorization and precertification or all HMO/Managed care Insured patients.

-Accurately maintain checks on all scheduled services updating all insurances and demographic information given by physician office.

-Accurately identify the hospital when answering the switchboard. Accurately answer, page, beep, transfer calls and assist with voice mail processing.

-Accurately and quickly relay all messages to appropriate departments and/or areas.

-Accept payment from patients and/or others and write receipts of the same.

-Willingly accept specific duties to oversee department projects assigned by Supervisor including but not limited to the following; Authorization, Self pay, Cash collections, Physician master, Insurance master, Customer Service,  Computer/ Technical files and special project coordination.

-Positively interact with patients, physicians, staff, visitors and all others whom employee comes into contact with.

-Honor confidentiality in all matters relating to patients, employees and the hospital at all times.


QUALIFICATIONS INCLUDE, but may not be limited to:

-High school diploma or GED required.

-College-level clinical/medical coursework OR a related Associates Degree preferred.

-Minimum two (2) years' experience working directly with the public required

-Previous medical work experience preferred. (ie: medical records, medical billing, medical front desk, patient care, etc)

-Certificate of Medical Terminology or successful completion of college level Medical Terminology course within twelve (12) months of hire required.    

-Completion of CHAA certification within two (2) years of hire required.               

-Computer literate, with ability to effectively utilize software programs and computer application required for the job.

-Ability to type accurately and effectively, to keep up with inflow of patients in registration area

-Ability to accurately spell; copy numbers and letters from one document to another.

-Excellent Customer Service skills.

-Ability to multitask and re-prioritize amidst frequent interruptions

-Ability to use multiline phones, copiers, label machines and/or any other office equipment necessary to complete job duties.

-Excellent communications skills, both verbally and in writing

-Ability to communicate effectively with people from diverse backgrounds and education levels

-Ability to work independently

-Ability to maintain professionalism and work accurately under stressful and extremely busy conditions, using tact and sensitivity.

-Ability to exude a warm, friendly and helpful demeanor at all times.


Allegan General Hospital is an Equal Opportunity Employer.