Allegan General Hospital seeks a Relief Patient Access Specialist to work weekend evenings and overnights for our Registration department. ***This position requires a committment of accepting at least 50% of the hours offered for work every two-week pay period.
JOB DUTIES include, but may not be limited to:
Interview and register all outpatients and inpatients by collecting accurate patient and insurance information.
Enter all patient information into computer system accurately and timely.
Obtain all necessary signatures and/or legal consent for treatment and/or admission, Advanced directives and Important Message from Medicare (IM). Give Observation and Patient Right information letters when appropriate.
Contact insurance carriers and/or patient Primary Care Physician as required by insurance contract and/or policy to gain approval for services, via Internet access, phone and/or written document.
Contact all scheduled self pay patients to make arrangements for payment and addresses all self pay patients at point of service for payment.
Collect and record of authorization and precertification or all HMO/Managed care Insured patients.
Accurately maintain checks on all scheduled services updating all insurances and demographic information given by physician office.
Accurately and quickly relay all messages to appropriate departments and/or areas.
Accept payment from patients and/or others and write receipts of the same.
Willingly accept specific duties to oversee department projects assigned by Supervisor including but not limited to the following; Authorization, Self pay, Cash collections, Physician master, Insurance master, Customer Service, Computer/ Technical files and special project coordination.
QUALIFICATIONS include, but may not be limited to:
-Excellent attention to detail, spelling skill and customer service skills
-Ability to multi-task and prioritize
-Experience with multi-line phones
-Ability to perform in a highly stressful and fast paced environment
-Ability to work independently and with a team
-Must be computer literate with detailed computer forms experience
-Ability to accurately transpose alpha and numeric information from printed documents to electronic forms
-Recent experience in asking payment for services, writing receipts, making change and giving payment explanations
-Certification in Medical Terminology or within 12 months of hire
-Previous medical schooling and/or experience preferred