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Lead Patient Access Specialist
Department: PFS - Patient Access Mgnt
Schedule: Part Time or Full Time Hours
Shift: Day/Evening/Night/Weekends/Holidays
Job Details:

Works under the supervision of the Patient Access Management supervisor.  This individual acts as a resource person for the Patient Access Management Department in the absence of the Supervisor and assists in overseeing the general activities in all areas of the Department.

Education:  High School graduate or equivalent.  Prefer entry level college courses or associate degree.

Licensure: None

Experience:  Typing skills required at 30 words per minute.  This position requires 5 years of related customer service or healthcare registration background with broad and thorough understanding of third party payer issues.

Skills: Computer literate and has word processing, spreadsheet applications and internet knowledge is preferred.  Organization, multi-tasking, and problem solving skills. Functional knowledge of medical terminology and insurance coverage. Demonstrated ability to collect and interpret information. Ability to operate phone system.

Interpersonal Skills:   Superior customer service skills.  Ability to obtain information and interpret it in terms the patient can understand.  Maintains strict confidentiality in regard to all information acquired in the course of performing the job.

Interpersonal Skills: Superior customer service acumen and phone etiquette. Must have ability to communicate (by speaking, listening and engaging) to clearly interact with others and relate effectively to a variety of customers and team members in a professional and courteous manner. Individual must demonstrated ability to make independent decisions while providing supervision in a fast paced environment with constant interruptions. Ability to help other team members develop and grow. Ability to maintain composure, create harmony and utilize appropriate resources in difficult situations.  Is capable of motivating others toward a goal of maintaining productive and efficient workflows. Embrace confidentiality.

Physical Effort:   Light to medium physical work level of up to 25 pounds and has ability to move patients using wheelchair. Intermittent sitting and standing is required.

Hours of Work:  Variable shifts. Department is staffed seven days a week with weekend and holiday rotation.

Exemption Status: Non-Exempt

Other: Works under the following conditions: Potential exposure to mechanical,electrical and infectious environmental hazards. Able to perform effectively in emergency and stressful situations.


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