The Customer Account Representative performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic and insurance information; gathering and coding charge information.
Education: High School graduate or equivalent. Medical and/or secretarial degree helpful. Licensure: None. CPC/CPC-H certification is helpful but not required. Experience: Prefer a minimum of two years secretarial background in a medical facility such as a clinic or hospital. Computer training preferred. Knowledge of medical terminology and scheduling practices. Knowledge of HCPCS and ICD-9 coding experience preferred. Skills: Working knowledge of computers. Basic typing skills. Good knowledge of general office skills and practices. Interpersonal Skills: Mature and able to work under pressure. A pleasant personality and speaking voice; ability to relate well with physicians, patients, public, and staff. Ability to deal with dissatisfied customers. Maintains a positive and professional manner at all times. This person is responsible for providing both oral and written communications in an accurate, clear and concise manner to patients and staff members. Maintains confidentiality. Physical Effort: Sedentary - Light. Weight Lifted: 25 lbs. infrequently; 10 lbs. or less frequently. Walking/Carrying: Intermittent Self-Paced, Minimal Load. Hours of Work: Variable work hours - 7:00 - 18:00 Monday - Friday. Occasional overtime is required. Other: Work is performed in an office environment and requires both desk and counter work. Frequent contact with Clinic staff members, patients and business vendors, can also include contact with angry and upset people. Contact involves dealing with sick patients. Works under the following conditions: potential exposure to mechanical, chemical, electrical, and infectious environmental hazards as associated with the Medical Center’’s operations.