APP Int Med - Ashland (2000-41101)

Full Time


$13.39 - $16.84


Asante Physician Partners (APP) is a group of top medical professionals working together to provide comprehensive, readily accessible care to patients in southern Oregon. We collaborate with other healthcare professionals throughout the area to offer you a full spectrum of quality care close to home, supported by Asante's full range of services and hospitals. 


The Patient Service Rep 1 for Asante Physician Partners (APP) acts as a multi-skilled employee responsible for caring for all patients and facilitating their follow-up care.  Providing customer service in a Primary Care office, processing patient Referrals, collaborating with medical assistants, scheduling and back-office responsibilities.


As a Patient Service Rep 1 at Asante you will have the opportunity to:


·         Provide outstanding customer service for the Front Reception desk for a busy Internal Medicine practice

·         Greet and check in patients, communicate with staff, physicians, patients, families and community agencies to improve the overall patient experience

·         Assist with scheduling, request and enter co-pays, process Referrals

·         Create a safe, customer friendly atmosphere to provide the best quality service to our patients and customers




·         High school diploma or equivalent; required

·         Medical terminology and/or college level courses; preferred





·         At least one year of relevant front-desk customer-related experience in a healthcare setting; required

·         A minimum of two years in a front-end customer service position can substitute for the one year of healthcare related experience

·         Prior experience and demonstrated competence with patient and or customer information systems



Additional Posting Details


·         This position is currently based out of the APP Internal Medicine office in Ashland, Oregon  with the potential to be moved to work out of the Asante Contact Center in Medford, Oregon

·        Candidate must have strong customer service experience in a healthcare setting. Candidate must also have Referral knowledge




Compensation & Benefits


·         Competitive starting wage

·         Comprehensive benefits including medical, dental, vision, and wellness

·         Excellent retirement package with up to 6% employer contribution

·         Generous Personal Time Off (PTO)


About Asante and Southern Oregon


Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.


At Asante we are defined by our values –traits that guide us as we serve patients and the community:


Excellence - Respect - Honesty - Service – Teamwork


Asante is an equal opportunity employer.  We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans