Rehab Admin ARRMC (1000-70815)

Full Time


$15.36 - $19.20


Full Time Benefited 80 hrs/per pay period

Patient Service Rep (PSR) Opportunity Overview


The Patient Service Rep (PSR) for Rehab Services is responsible for completing an efficient and orderly registration and admission process in a fast-paced, team-oriented environment. In this role, the PSR performs complex scheduling for multiple disciplines within the Rehab department (PT, OT, Speech Language Pathology) and insurance verification of all Rehabilitation outpatients. The position is based in the Asante Work Health and Rehab Services building on Black Oak Drive in Medford, Oregon.

As a Patient Service Rep (PSR) at Asante you will have the opportunity to:


·         Work closely with therapy professionals as well as answering telephones and greeting patients

·         Ensure accurate information is collected and patients are aware of their rights

·         Negotiate patient payment amounts as appropriate

·         Train new employees in the complex, technical aspects of the job and mentor employees

·         Identify areas for process improvement and develop recommendations for solutions

·         Work customer service issues to resolution

·         Conduct quantitative / qualitative analysis for the department as identified

·         Provide department's onsite computer troubleshooting to resolution

·         Understand and solve complex problems dealing with governmental entitlement programs, commercial insurance requirements, contractual obligations, and reporting requirements






·         Associates degree or equivalent years of experience utilizing applicable skills required 




·         2 plus years medical office or related experience required 

·         Knowledge of CPT / standard diagnostic codes and insurance / payor requirements required  

·         Preferred: Experience in a rehabilitation setting; 1 year experience in a hospital registration department; and/or 1 year experience in a hospital-based setting 

·         Preferred: Knowledge of Medical Terminology and Epic Software

·         Preferred: Bilingual in English/Spanish 




·         Preferred: Basic Life Support for the Healthcare Provider (BLS) certified by the American Heart Association (AHA)


Additional Requirements


·         Understand trends in insurance billing and other third party reimbursement issues

·         Willingness to flex work schedule as needed

·         Assist ill and/or elderly patients

·         PC, MS Windows experience required


Compensation & Benefits


·         Comprehensive benefits including medical, dental, vision and wellness

·         Excellent retirement package with up to a 6% employer contribution

·         Generous time off package with 8 holidays

·         Tuition reimbursement available


About Asante and Southern Oregon


Asante is a locally-managed, nationally recognized top 15 health system. We are located in beautiful Southern Oregon and are the largest healthcare provider in nine counties. We provide comprehensive medical care to more than 580,000 people throughout southern Oregon and northern California. Our facilities employ over 5,000 people and include: Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners, and additional healthcare partnerships throughout the region. 

At Asante we believe that we are defined by our values – the traits that guide us as we serve patients and the community:


Excellence - Respect - Honesty - Service – Teamwork


Asante is an equal opportunity employer.  We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans