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|Patient Service Representative -Req Num: 1300481|
|Facility:||Avera Medical Group Cardiovascular Specialists Aberdeen|
|Department:||Avera Cardio Sp|
|Hours:||M-F 8-1 varied|
TEMPORARY Part Time position to work Monday-Friday 8am-1pm with flexibility in Cardiology Clinic. This position does not come with benefits.
§ Greets all incoming patients in a friendly manner, including Heart Smart screening patients. This may start at 7:00 AM.
§ Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary. Need to update patient information yearly.
§ Verifies patient identity, scans identification card to EMR if not already present.
§ Copies new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic.
§ Enters hospital patients into the clinic system for billing purposes.
§ Observes strict patient confidentiality in dealing with patients, clinic and hospital matters.
§ Puts charts up for nurse or provider as patients check in.
§ Attends required meetings and participates in committees as needed.
§ Makes all future appointments for patients.
§ Makes appointments over the telephone.
§ Updates the schedule and makes all schedule changes.
§ Answers all incoming calls within three rings whenever possible.
§ Properly routes calls that need immediate handling.
§ Takes messages on calls to be returned and puts them with chart.
§ Requests fees from the patient upon check in and issues a receipt.
§ Balances the day and cash drawer as well as petty cash drawer/receipts.
§ Checks and deletes all no-show and cancelled tickets.
§ Maintains professional demeanor at all times with patients, providers and co-workers.
§ Accurately and efficiently registers all patients.
§ Pulls and routes patient records for patient care encounters.
§ Copies patient’s records as indicated per requestor and obtains necessary releases.
§ Sorts and routes mail.
§ Places transcribed reports into correct record. Prints and routes office notes to proper medical offices.
§ Pulls obsolete records and files in storage area.
§ Super bills sent to Business Office daily.
§ Track patient visits (spreadsheet) daily.
§ Obtains preauthorization for patient procedures, either by telephone or via internet.
§ May be part of training staff for new employees (see separate job description).
§ Places work orders for plant operations, information technology and biomed as needed.