Patient Service Representative


Avera Medical Group Cardiovascular Specialists Aberdeen, Aberdeen, SD

Avera Cardio Sp


Day Shift

M-F 8-1 varied

TEMPORARY Part Time position to work Monday-Friday 8am-1pm with flexibility in Cardiology Clinic.  This position does not come with benefits.

§  Greets all incoming patients in a friendly manner, including Heart Smart screening patients.  This may start at 7:00 AM.

§  Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary.  Need to update patient information yearly.

§  Verifies patient identity, scans identification card to EMR if not already present.

§  Copies new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic.

§  Enters hospital patients into the clinic system for billing purposes.

§  Observes strict patient confidentiality in dealing with patients, clinic and hospital matters.

§  Puts charts up for nurse or provider as patients check in.

§  Attends required meetings and participates in committees as needed.

§  Makes all future appointments for patients.

§  Makes appointments over the telephone.

§  Updates the schedule and makes all schedule changes.

§  Answers all incoming calls within three rings whenever possible.

§  Properly routes calls that need immediate handling.

§  Takes messages on calls to be returned and puts them with chart.

§  Requests fees from the patient upon check in and issues a receipt.

§  Balances the day and cash drawer as well as petty cash drawer/receipts.

§  Checks and deletes all no-show and cancelled tickets.

§  Maintains professional demeanor at all times with patients, providers and co-workers.

§  Accurately and efficiently registers all patients.

§  Pulls and routes patient records for patient care encounters.

§  Copies patient’s records as indicated per requestor and obtains necessary releases.

§  Sorts and routes mail.

§  Places transcribed reports into correct record.  Prints and routes office notes to proper medical offices.

§  Pulls obsolete records and files in storage area.

§  Super bills sent to Business Office daily.

§  Track patient visits (spreadsheet) daily.

§  Obtains preauthorization for patient procedures, either by telephone or via internet.

§  May be part of training staff for new  employees (see separate job description).

§  Places work orders for plant operations, information technology and biomed as needed.