Patient Service Representative

1300481

Avera Medical Group Cardiovascular Specialists Aberdeen

Avera Cardio Sp

Temporary

Day Shift

M-F 8-1 varied

TEMPORARY Part Time position to work Monday-Friday 8am-1pm with flexibility in Cardiology Clinic.  This position does not come with benefits.

§  Greets all incoming patients in a friendly manner, including Heart Smart screening patients.  This may start at 7:00 AM.


§  Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary.  Need to update patient information yearly.


§  Verifies patient identity, scans identification card to EMR if not already present.


§  Copies new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic.


§  Enters hospital patients into the clinic system for billing purposes.


§  Observes strict patient confidentiality in dealing with patients, clinic and hospital matters.


§  Puts charts up for nurse or provider as patients check in.


§  Attends required meetings and participates in committees as needed.


§  Makes all future appointments for patients.


§  Makes appointments over the telephone.


§  Updates the schedule and makes all schedule changes.


§  Answers all incoming calls within three rings whenever possible.


§  Properly routes calls that need immediate handling.


§  Takes messages on calls to be returned and puts them with chart.


§  Requests fees from the patient upon check in and issues a receipt.


§  Balances the day and cash drawer as well as petty cash drawer/receipts.


§  Checks and deletes all no-show and cancelled tickets.


§  Maintains professional demeanor at all times with patients, providers and co-workers.


§  Accurately and efficiently registers all patients.


§  Pulls and routes patient records for patient care encounters.


§  Copies patient’s records as indicated per requestor and obtains necessary releases.


§  Sorts and routes mail.


§  Places transcribed reports into correct record.  Prints and routes office notes to proper medical offices.


§  Pulls obsolete records and files in storage area.


§  Super bills sent to Business Office daily.


§  Track patient visits (spreadsheet) daily.


§  Obtains preauthorization for patient procedures, either by telephone or via internet.


§  May be part of training staff for new  employees (see separate job description).


§  Places work orders for plant operations, information technology and biomed as needed.