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Facility: Avera Aberdeen Pulmonology
Department: Abdn Pulmonology
Schedule: Part Time
Shift: Day Shift
Hours: varied M-F 8 am - 5 pm
Job Details:

§  Greets all incoming patients in a friendly manner.


§  Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary.  Need to update patient information yearly.


§  Verifies patient identity, scans identification card to EMR if not already present and updates annually.


§  Copies/scans new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic.  Verifies insurance information at each appointment.


§  Observes strict patient confidentiality in dealing with patients, clinic and hospital matters.


§  Notifies nurse or provider as patients check in.


§  Attends required meetings and participates in committees as needed.


§  Makes all future appointments for patients.


§  Makes appointments over the telephone.


§  Updates the schedule and makes all schedule changes.


§  Answers all incoming calls within three rings whenever possible.


§  Properly routes calls that need immediate handling.


§  Takes messages on calls to be returned and ties them with correct patient.


§  Requests fees from the patient upon check in and issues a receipt.


§  Balances the day and cash drawer as well as petty cash drawer/receipts.


§  Checks and deletes all no-show and cancelled tickets.


§  Maintains professional demeanor at all times with patients, providers and co-workers.


§  Accurately and efficiently registers all patients.


§  Pulls and routes patient records for patient care encounters.


§  Copies patient’s records as indicated per requestor and obtains necessary releases.


§  Sorts and routes mail.


§  Places transcribed reports into correct record.


§  Pulls obsolete records and files in storage area


§  Interactions with internal customers (i.e. materials management, business office, other physician offices), physicians, patients and patient’s families require tact, good judgment and thoughtful consideration.



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