Avera Aberdeen Pulmonology, Aberdeen, SD

Abdn Pulmonology

Part Time

Day Shift

varied M-F 8 am - 5 pm

§  Greets all incoming patients in a friendly manner.

§  Verifies and obtains demographic and financial data from the patient or their representative and updates patient record as necessary.  Need to update patient information yearly.

§  Verifies patient identity, scans identification card to EMR if not already present and updates annually.

§  Copies/scans new insurance cards, and forwards patient demographics to the Business Office, along with making changes to patient record at the clinic.  Verifies insurance information at each appointment.

§  Observes strict patient confidentiality in dealing with patients, clinic and hospital matters.

§  Notifies nurse or provider as patients check in.

§  Attends required meetings and participates in committees as needed.

§  Makes all future appointments for patients.

§  Makes appointments over the telephone.

§  Updates the schedule and makes all schedule changes.

§  Answers all incoming calls within three rings whenever possible.

§  Properly routes calls that need immediate handling.

§  Takes messages on calls to be returned and ties them with correct patient.

§  Requests fees from the patient upon check in and issues a receipt.

§  Balances the day and cash drawer as well as petty cash drawer/receipts.

§  Checks and deletes all no-show and cancelled tickets.

§  Maintains professional demeanor at all times with patients, providers and co-workers.

§  Accurately and efficiently registers all patients.

§  Pulls and routes patient records for patient care encounters.

§  Copies patient’s records as indicated per requestor and obtains necessary releases.

§  Sorts and routes mail.

§  Places transcribed reports into correct record.

§  Pulls obsolete records and files in storage area

§  Interactions with internal customers (i.e. materials management, business office, other physician offices), physicians, patients and patient’s families require tact, good judgment and thoughtful consideration.