JOB SUMMARY: Answers incoming telephone inquires in a courteous and helpful manner, resolves patient or third party billing issues, communicates appropriate hospital guidelines regarding collections, and refers calls appropriately when necessary; processes mail and vouchers which includes documenting accounts, and filing paperwork appropriately; and discusses patient payment options. Completes any reports as necessary. Assist customers in explaining account balances Prepares daily deposits for payments received in cash posting area. Performs other related duties as required.
Education: High school diploma or equivalent is required. One to two years of college preferred
Experience: Prior experience working in a hospital, similar medical facility , or physician’s office for at least one year. Prior training in medical terminology and coding preferred
Other: Strong customer service skills and experience in insurance reimbursement helpful. Considerable interaction with patients and/or public which requires judgment, tact and patience. Ability to use standard office equipment including computers. Knowledge of third party payers and thorough knowledge of claim submission and reimbursement process for major carriers and intermediaries. Must meet deadlines. Ability to use calculator, computer network system essential.
TYPICAL PHYSICAL DEMANDS: Requires full range of body motion with bending, reaching, standing, walking, with extended periods of sitting. Requires vision and hearing corrected to normal ranges; sensory skills, manual and finger dexterity and eye/hand coordination. Occasionally lifts and carries items weighing up to 25 pounds.