JOB SUMMARY: Answers incoming telephone or ‘walk-in’ inquires from patients or third parties in a courteous and helpful manner, communicates appropriate hospital guidelines regarding collections, and refers calls appropriately when necessary; processes mail and vouchers which includes documenting accounts, and filing paperwork appropriately. Completes reports as necessary. Assists customers in identifying account balances and posts patient and insurance payments, researches, and computes contractual adjustments. Balances cash and cash drawers, and prepares daily deposits. Compiles with all department policies and procedures related to cash collections. Performs other related duties as required.
Education: High school diploma or equivalent is required. One to two years of college preferred
Experience: Prior experience working in a hospital, similar medical facility, or physician’s office for at least one year. Prior training in medical terminology and coding preferred
Other: Considerable interaction with patients and/or public with required judgment, tact and patience. Extreme accuracy required. Knowledge of third party payers and thorough knowledge of claim submission and reimbursement process for major carriers and intermediaries. Must meet deadlines for having cash drawer balanced and deposit prepared daily. Ability to use calculator and computer network system essential.
TYPICAL PHYSICAL DEMANDS: Requires full range of body motion with bending, reaching, standing, walking, with extended periods of sitting. Requires vision and hearing corrected to normal ranges; sensory skills, manual and finger dexterity and eye/hand coordination. Occasionally lifts and carries items weighing up to 25 pounds.
TYPICAL WORKING CONDITIONS: Minor exposure to hazardous materials and communicable diseases common in a health care environment.
INSERVICE / CONTINUING EDUCATION REQUIREMENTS:
A minimum of 6 hour(s) per year including any mandatory requirements.