The Computer Support Specialist, under limited supervision, is responsible for provided computing support to Bryan Health physicians, employees, students and vendors. This position also provides first-level problem determination, problem/incident recording, problem resolution and problem escalation for IT-supported products and services including networks, client/server systems, mainframe systems, PC and Macintosh desktops, desktop application software, online education software peripheral devices and other hardware.
Responsibilities include, but are not limited to: monitors Data Center functions, interfaces, environmental and systems in accordance with established Information Technology standards; resolves first-level computer support problems reported to IT service desk; and maintains confidentiality and HIPAA standards per organizational policies.
Qualifications: High School graduate or equivalency required. Associate's degree or additional coursework in computer science or related field preferred. Must successfully complete Customer Service Representative training and obtain Customer Service Representative Certification through the Health Desk Institute within six (6) months of hire/assignment. They may be occasional coverage needed for Saturday or Sunday to cover PTB for co-workers.