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Category: Administrative/Clerical
Facility: Carson City Hospital
Department: Ithaca Family Care Center
Schedule: Full Time, Hrs/pp: 36-40 hours
Shift: Days/Evenings
Hours: Days/Evenings
Job Details:

The Patient Access Specialist is responsible for working with patients, family, visitors, staff, and physicians to provide a customer service focused patient encounter in many areas of the hospital, not limited to but including Emergency Department, Pre-registration, Outpatient Registration, Switchboard and Information Desk.  The time commitment for a Patient Access Specialist can also vary in hours considering the hospital operates 24 hours a day providing optimal patient flow during peak times.  The Patient Access Specialist is responsible for accurately collecting and verifying insurance information, determining coordination of benefits, interpreting patient payment calculations, and communicating the necessary information throughout the hospital revenue cycle.      




  • High School Graduate or Equivalency Diploma.

  • Two years experience in patient registration or closely related field.

  • Must have computer and data entry experience.

  • Working knowledge of basic medical terminology and completion of medical terminology course or commensurate experience

  • Customer service experience or experience working with the public required (1-2 years)

  • Good oral and written communication skills

  • Typing skills required (40 - 50 words per minute)

  • Ability to be scheduled for work based on hospital need

  • Ability to work on multiple tasks with attention to detail, handle urgent tasks and exercise good independent judgment when necessary

  • Ability to use personal computers including knowledge of Microsoft office and web based software products

  •  Possess the ability to communicate in a positive, tactful and gracious manner with patients, guests and other staff members

  • Hospital patient registration or physician office scheduling/patient registration experience required

  • Attendance is an essential element of this position


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