Family Reunification Specialist

Community Services

Esperanza Center LIRS Fingerprinting, Baltimore, MD

Full time

Day shift

Mon-Fri 8:30 am - 4:30 pm

Contact: Mary Ann McCloskey
Email: mmccloskey@cc-md.org

High school diploma or equivalent is required
Bilingual - Spanish speaking mandatory
1-2 years related experience
Must be at least 18 years old




The Family Reunification Specialist provides direct assistance to sponsors and household members of recently arrived unaccompanied minors in obtaining family reunification through fingerprinting services and completion of family reunification packets, all family reunification related forms, and other forms as necessary. 

Note:  This is a grant funded position. 




  • Provide services to immigrant clients required for the family reunification process including, but not limited to:
    • Answering calls, responding to emails, and scheduling necessary fingerprint appointments for sponsors and household members of unaccompanied children
    • Conducting accurate, quality, and timely digital fingerprints for sponsors and household members
    • Providing direct assistance with completion of the family reunification packet, Child Abuse and Neglect (CA/N) forms, letters, and other forms as part of the reunification process
    • Providing direct assistance with obtaining required documentation requested by the Office of Refugee Resettlement (ORR) including, but not limited to, birth certificates, death certificates, police records/reports
    • Providing direct assistance with drafting and notarizing personal affidavits of sponsors and household members requested by ORR to support the family reunification application

o   Provide informal case management and act as a liaison/interpreter between families and various city, state agencies.

    •  to sponsors and UACs post-release and reunification including:
      • Assistance with the completion and notarization of school enrollment forms (i.e. address verification forms) to ensure prompt school enrollment
      • Assistance with the completion of the Change of Address and Change of Venue forms as part of the UACs immigration legal proceedings to ensure compliance with DHS requirements upon release
      • Referrals to various immigration legal service providers, medical providers, mental health services, school enrollment offices, and state-funded programs such as WIC and head-start through the Department of Human Services (DHS)

§  Communicating effectively with case managers, state and local government offices, and external providers including local public school systems, medical providers, and immigration legal services providers to ensure the sponsors' and UACs' needs are met upon release and reunification

§  Assistance with contacting local embassies and consulates, as needed

§  Assistance with locating detained family members by contacting detention centers and utilizing the ICE detainee locator system

§  Helping clients set up personal email accounts and informing clients of the public bus transit system

    • Updating client database software (CSCMS and Service Point) within 7 days of service provided, in accordance with LIRS policies and procedures.
  • Submit detailed and thorough documentation in compliance with Catholic Charities' and LIRS' policies and procedures, including Significant Incident Reports (SIRs) to document concerns noted in the Safe Release Support Program. 
  • Maintain regular and timely communication with supervisor and staff around any issues concerning the child's safety, stability, or well-being in the placement. 
  • Help maintain the organization of the reception area, file room, storage room, and office supply closet. 
  • Participate in ongoing supervision and team meetings. 
  • Inform supervisor and LIRS about trends, challenges, and successes in working with the immigrant population.
  • Participate in internal LIRS trainings on cultural competence, service provision, and LIRS policies and procedures.  Participate in Esperanza Center trainings, workshops, and staff meetings.





  • High School Diploma or equivalent
  • At least 1 year experience with child welfare programs, or related experience
    • Knowledge of and experience working with refugee or immigrant children preferred
  • Working knowledge of community resources and ability to connect families to community services
  • Able to communicate effectively and accurately in person, over the phone, or in writing

·       Cross-cultural or international experience preferred

·       Commitment to the agency's core mission and values, and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.




  • Able to work independently and keep precise documentation
  • Excellent verbal and written communication skills (Spanish and English)
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook)
  • Fluency in Spanish required



The responsibilities of this position must be consistently performed using the following behaviors:

1.      Honor and respect the Dignity of every person.

2.      Encounter each person with Compassion.

3.      Act with Humility.

4.      Reach out to others in a spirit of Collaboration.

5.      Serve with Excellence.

6.      Act with Integrity in everything you do.

Catholic Charities is an Equal Opportunity Employer