Case Worker, Anna's House

Community Services
Baltimore, MD

Anna's House - P.O. Box 88 - Bel Air, MD

Full time

Bachelors degree is required
2-3 years related experience

The Caseworker for Anna's House is responsible for providing casework services and coaching program clients to obtain personal and employment goals. Anna’s House offers transitional and permanent housing for homeless women and their children in Harford County. 


Duties include work with clients to motivate and empower them to reach their goals, including developing case plans and conducting weekly individual meetings with clients. Maintains casework files and input information in ETO in a timely manner on each client according to policies and procedures. Develops and maintains referral lists for available community services and refer clients as needed. Coaches participants in the employment process including employment application completion, interview skills and professional workplace behaviors. Coordinates any volunteer employment for participants needed for their development. Establishes relationships with potential area employers to facilitate job placement for clients. Work closely with volunteers and mentors to assure that clients are progressing in the program.


Keep records, collects and inputs data and reports statistical information to Supervisor of Case Management Services. Uses a coaching model to help clients overcome obstacles to reach desired outcomeMembers of the Anna's House team will possess knowledge of and comply with mission, philosophy, policies and procedures of Anna’s House in all matters related to employment with the Community Service Division. Provide hospitality to all clients with dignity and respect. Work as a member of the Anna’s House team in collaboration with all other employees and volunteers to deliver the highest quality services to all clients. Transports clients as needed.


The position requires a Bachelor’s degree in Human Services, Social Work, or related field and minimum of 2 years related experience or an equivalent combination of education and experience. Must have ability to communicate effectively in oral and written form; organize and prioritize work; develop beneficial working relationships with employers; pay attention to details; work independently and as a productive member of a team; and meets established deadlines and goals.  Sensitivity to the needs of low income/homeless women and children. Competent computer literacy including a working knowledge of word processing, database management and ability to use e-mail and the internet effectively.


Candidates must have the ability to be flexible with their schedule. Must be accessible by phone. Requires a valid driver’s license with no more than 3 points. Must be physically capable of moving throughout buildings that have stairs. Must be able to see and hear and inspect client’s housing unit and be able to respond to clients in needs of assistance.