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Risk Manager, Child and Family Svcs. Division
Facility: CFSD Central Svs -- Timonium, MD
Department: St .Vincent Villa Admin - 2600 Pot Spring Road - Timonium
Schedule: Full time
Shift: Day shift
Contact Information: Contact:   Kathy Iversen

Address:     Timonium,  MD  21093
Job Details: - Masters degree is preferred
- 5+ years related experience

The Child and Family Services Division of Catholic Charities is seeking a Risk Manager/Performance Improvement professional to help coordinate and administer risk management and safety programs for the Division under the general supervision of the Assistant Director.  Services will be provided for residential treatment programs, behavioral health clinics, treatment foster care, crisis services, and/or schools, serving children, youth, adults and familiesThe Risk Manager will conduct investigations related, but not limited to Child Protection Services (CPS) complaints, and liability and risk issues.   Provides assistance and guidance to division on risk management and safety programs.  Must be able to apply knowledge of clinical and educational services in behavioral health and special education. 

Principal job duties include, but are not limited to:      Reviews and analyzes new and current legislation and regulations to determine impact on risk exposure, participates in and/or coordinates division-wide readiness for audits, to include COMAR, DHMH, DHR, and Joint Commission standards.  Manages various liability, property and specialty insurance policies.  Assists in the development and implementation of risk-assessment models or methodologies for compliance with federal, state and/or local regulatory requirements.   Reviews, screens, and initiates investigation of  occurrences including client and staff occurrences, CPS referrals, law suits, and claims.  Interviews staff, collects necessary documents and evidence, summarizes medical records, and recommends appropriate actions. Performs ongoing analysis of RM data to identify trends and patterns and makes recommendations for changes in policy/procedure to reduce risk.  Reviews, investigates, and initiates resolution of patient complaints, billing issues, and lost property claims.   Acts as liaison with attorneys and assists with or initiates responses to subpoenas, formal discovery and requests for the production of documents.  Participates in devising scenario analyses and develops contingency plans to deal with emergencies.   Focuses on the mitigation of risks through providing consultation to supervisors and training of staff as needed.  Responsible for assisting in the implementation of performance improvement programs throughout the Division.  Provides back-up coverage for Assistant Director. 

Requires a Master’s Degree in Social Services field or Bachelor’s degree with 4 years  of progressively responsible risk management/performance improvement experience, or the equivalent combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the position.  One year of supervisory experience strongly preferred.

Requires considerable knowledge of principles, policies, practices and procedures and State and Federal regulations related to risk management and performance improvement.  Must have effective communication and listening skills, accuracy in documentation and the capacity to relate to children and adult clients in a sensitive, understanding, and insightful manner.   Requires the ability to utilize computer systems and software necessary to perform position functions.


In order to investigate and respond to risk incidents, candidates must be available to respond to work-related calls during specified hours and be able to travel to various locations for investigations.  If operating an agency or personal vehicle on agency business, must possess a valid driver’s license with no more than three points.


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