The Lead Customer Service Representative assigns and monitors customer service workloads. Provides continual education and training to customer service representatives and serves as a resource for related questions. Assists patients via telephone walk-in or correspondence with patient account related questions. Uses customer service and patient accounting skills to answer questions and resolve patient account problems.
High school graduate or equivalent.
Minimum 1 year experience in a healthcare setting or 1 year in a leadership role.
RCCP 1 or must be attained within 6 months or CPAT or must be attained within 1 year.