LEAD REP CUSTOMER SERVICE

 CH Patient Accounting

  Full-Time (36+ hours)

  M-F 8:30-5:00

The Lead Customer Service Representative assigns and monitors customer service workloads. Provides continual education and training to customer service representatives and serves as a resource for related questions. Assists patients via telephone walk-in or correspondence with patient account related questions. Uses customer service and patient accounting skills to answer questions and resolve patient account problems. 

Educational Requirements 

High school graduate or equivalent.

Experience Requirements 

Minimum 1 year experience in a healthcare setting or 1 year in a leadership role.  

Certification/Licensure Requirements 

RCCP 1 or must be attained within 6 months or CPAT or must be attained within 1 year. 


PHYSICAL DEMANDS DISCLAIMER

Job Description will be reviewed at time of interview.


The physical demands outlined in the job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some job positions require a Job Function Match test (physical demands test) in which the applicant must meet all physical demand requirements for the position.