PATIENT REPRESENTATIVE I

 BMH Patient Access

  Part-time (24-35 hours) (1)

  Friday-Saturday 1045p-715a

  • High School / GED

  • The Patient Representative I manages patient registration in the Patient Access Department. As the first point of contact for most CENTRA patients, this position provides key customer and financial services. This position provides services for pre-registration, registration, upfront collections, medical necessity checking and financial counseling, referring those patients to appropriate sources for follow up as needed.

    EDUCATION






    Required:

    High school graduate





    Preferred:

    Some college in healthcare, business, or accounting /or professional certification

    EXPERIENCE AND SKILLS





    Required:

    Representative must have ability to provide high level of customer service, accurate typing, attention to detail and have superior written and verbal communication skills. Must possess an understanding of and ability to communicate financial and insurance information to patients.





    Preferred:

    Previous collections experience, or other understanding of financial management of accounts. Proficiency in computerized data entry.Patient registration experience, or experience in emergency room or other medical office environment, or combination of core classwork from an accredited college or university in a medical course of study.


    Preferred Certification/Licensure

    Certified Healthcare Access Association (CHAA) from the National Association of Healthcare Access

    Management (NAHAM) or equivalent is preferred.


    PHYSICAL DEMANDS DISCLAIMER

    Job Description will be reviewed at time of interview.


    The physical demands outlined in the job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some job positions require a Job Function Match test (physical demands test) in which the applicant must meet all physical demand requirements for the position.