High School / GED
Medical Office Associate
The Medical Office Associate position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers.
Registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.
High school diploma or equivalent is required.
Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner.
Knowledge of general office support practices and related office equipment.
Skill in computer use.
Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner.
Experience performing detailed tasks while maintaining accuracy and efficiency.
Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
Ability to maintain confidentiality at all times.
Ability to interact with diverse groups.
Ability to operate in a high-volume, fast-paced environment.