Ascertains pertinent information from callers to determine urgency and location of requests. Dispatches ambulances, supervisory personnel and other EMS support vehicles. Under medical protocol, provides detailed first aid or cardio-pulmonary resuscitation (CPR) instructions to callers until arrival of ambulance or other responders. Coordinates the notification and dispatch of fire departments, rescue vehicles, law enforcement agencies, aeromedical services and other agencies responding to EMS incidents. Notifies EMS personnel in event of internal or external disaster situations. Inputs information into computer aided dispatch (CAD) system.
One year prior experience in telecommunication or EMS (OR) one year in a position requiring customer service call taking or radio communication.
High school graduate or equivalent.
Must obtain Emergency Medical Dispatch certification within one year from hire date and must maintain an active status.