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Req. Number: 7366
Location: Chesapeake Regional Medical Center, Chesapeake, VA
Department: O/P SCHEDULING
Status: Part Time
Shift: Evenings
Hours: Mon-Fri 3pm - 7pm
Education: High School/GED
  • Experience in a medical setting required.
  • Minimum 1 year experience required
Job Details:
  • Coordinate scheduling and registration of outpatient diagnostic testing. Support the general operation of the department, remaining flexible at all times.  Customer service is an essential element of the position. Responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department.


    Essential Duties and Responsibili ties


    These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.


         Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices

         Effectively interview patients and collect demographic information in a timely manner

         Advise patients, per protocol, on outpatient testing preparation which involves detailed knowledge of procedures and tests

         Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow

         Use effective time management skills to ensure a positive experience for patients and physician offices

         Interpret physician orders and schedule proper diagnostic testing in the appropriate software system

         Demonstrate effective use of fax management system to access and manage physician's orders

         Effectively coordinate multiple tests/procedures with the appropriate staff and resources

         Demonstrate knowledge of ICD coding requirements

         Demonstrate proper use of appropriate software for medical necessity checking, and be able to explain ABN/"Letter of Understanding" to customers

         Have a basic understanding of various insurances and their requirements; stay abreast of changes

         Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate

         Understand and use the department computer system in an effective and proficient manner


    Education and Experience

    Minimum Required Education: High school diploma or equivalent required


    Preferred Education: Associates degree or enrollment in a healthcare program, i.e. Health Information Technology, Medical Assistant, etc.

    Experience: One (1) or more years' experience as an Administrative Assistant, Medical Secretary, or Scheduler in an acute care setting is required; applicant must have a strong working knowledge of medical terminology and ancillary testing. Strong computer skills in a Windows PC environment is required; applicant must be able to operate/utilize fax machine, copy machines, scanner, and Windows­ based computer functions.

    Certificates. Licenses. Registrations

    Certification as MedicalAssistant. Nursing Assistant, Emergency MedicalTechnician, or Paramedic

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