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Category: Professional
Facility: Children's Hospital & Research Center Oakland
Department: Hospital Information Systems
Schedule: Full Time
Shift: Day Shift
Hours: 40 hours/week, M-F 8a-5p
FTE: 1.00000
Job Details: High School/GED
2 Years of Experience Required

Job Summary:
Responsible for the day to day activities of the HIS Help Desk including telephone and e-mail user support requests, providing first level support triage, coordination of external support agencies, coordination of HIS staff as it relates to providing user support, administration of the HIS Help Desk database application, administration of HIS equipment inventory, historical Help Desk data analysis and reporting, and providing training and coaching for other HIS staff in the use of the HIS Help Desk application.

Position Requirements:
Education: High School Diploma, GED, or equivalent.  Technical related Associates degree or equivalent, preferred.
Experience: Has a minimum of two years of direct IT related experience that would likely provide the required knowledge, skills and abilities to support a desktop environment, preferably in a healthcare environment.
Knowledge, Skills, Abilities: Experience with Windows 2000, XP, and 2007, Microsoft Office Suite, and Novell GroupWise are highly desirable. Strong techniques for troubleshooting basic workstation, printer and peripheral problems. Ability to maintain confidentiality of patient and hospital related data. Ability to function with minimal supervision, demonstrating the ability to be self-directed and capable of independent follow-up.  Strong verbal and written communication skills. Effectively communicates with peers in order to accomplish a task and/or provide knowledge transfer. Effectively communicates with end users/customers in an effort to diagnose and resolve problems. Effectively communicates with management any concerns that may arise.

Physical Requirements:
Sit: Up to 8 hours/day
Stand/Walk: 3-6 hours
Bend/Stoop: Up to 3 hours
Reach: Up to 3 hours
Rep Use of UE/Grasp: Up to 8 hrs
Lift/Push/Pull: 15 lbs
This job requires the ability to hear alarms clients and/or instruction. The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position.

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