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Category: Administrative Support/Clerical
Facility: Children's Hospital & Research Center Oakland
Department: BCP-Ambulatory Support
Schedule: Full Time
Shift: Day Shift
Hours: 40 hours/week, 0800-1700
FTE: 1.00000
Job Details: High School/GED
3 to 5 Years of Experience Required

Job Summary:
Provides lead administrative support to a clinic/patient office (with at least 3 staff members).  Responds to urgent issues related to serving patient/families at request of clinical professional.  Supports clinical staff as a resource and in basic and complex problem solving related to administrative needs and directs staff in solutions.

Position Requirements:
Education: High School Diploma, GED, or equivalent.  Post-high school vocational/specialized training.  Associates degree preferred.
Minimum Experience: 4 years experience in medical office completing similar duties.  Office management and/or supervisory experience preferred.  Previous budget experience preferred.
ICD 9 CPT 4 coding experience required.  Knowledge of contracted payers and other revenue sources required.
Knowledge, Skills & Abilities: Able to promote a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist physicians and other staff. Able to remain flexible in staffing patterns and resolution of staffing conflicts; the ability to be a team player. The ability to use appropriate organizational skills in setting priorities for work.
Problem-Solving Required:  Able to be an effective problem solver through active problem identifications and collaboration with other staff, physicians, providers, insurers, other staff, managers from other departments, and Hospital Administration. Able to resolve conflicts in a pro-active manner that demonstrates a high level of customer service.
Technical Knoweldge: Experience with Microsoft Office applications.  Excel skills required.
Communications Required: Strong verbal and written communication skills necessary to deal effectively, courtesously and successfully with management physicians, staff, patients, community and vendors
Supervisory/Management Responsibilities: Participates in recruitment and daily supervision of staff. Assists in recruitment, interviewing and selection of new staff members. Participates in evaluation of members, recommending counseling or corrective action as necessary, forwards issues to the manager/management coordinator. Trains staff on process, provides orientation, training and direction of office staff and monitors employee's performance.

Physical Requirements:
Sit: Up to 8 hours/day
Stand/Walk: 3-6 hours
Bend/Stoop: Up to 3 hours
Reach: Up to 3 hours
Rep Use of UE/Grasp: Up to 8 hrs
Lift/Push/Pull: 15 lbs
This job requires the ability to hear alarms clients and/or instruction. The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position.





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