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Computer System Operator

Community Hospital of the Monterey Peninsula

HIT

Full Time

Night shift

11pm - 7am

80

170616

Computer Systems Operator

Position Highlights:

  • Excellent Pay and Generous Benefits including a Pension and Scholarship Reimbursement
  • Excellent Team Orientated Culture
  • Free Gym for Employees onsite
  • Employee Commissary 
  • "Best Place to work in Monterey County" 8 years in a row!

Position Summary:
The Computer Systems Operator is responsible and accountable for responding to requests for technical assistance in person, via phone, or electronically.

Job Duties:

  •  Provides Operations & Maintenance (O&M) monitoring support, reports on issues and escalates to Subject Matter Experts (SMEs) appropriately.
  • Serves as an SME for operational issues and is available for on-call support, as needed.
  • Logs incidents/requests through the Help Desk application and manages/prioritizes workload.
  • Provides first-level technical support using documented procedures and available tools in order to achieve first contact resolution.
  • Utilizes troubleshooting techniques and tools to resolve help desk issues and follows guidelines in issuing service calls / contacts.
  • Advises and educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Identifies and provides input on unique or recurring customer problems.
  • Responds to inquiries pertaining to desktop issues, application software and/or hardware, user account security, communications, system policy guidance, laptops, software, printers, document scanners, handheld devises, network service outages/disruptions and enterprise server outages/disruptions.
  • Follows up on cases and requests to completion.
    Ability to perform appropriate diagnostics to initiate problem management workflow process. Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • Determines user requirements for PC hardware and software.
  • Delivers consistently high levels of customer service.

Experience/Skill Set:

  • Minimum of one (1) year of providing high volume of customer service required
    Experience with Microsoft Office Products (Word, Excel, etc.) and various Operating Systems required
  • Basic knowledge of troubleshooting servers in a VM environment preferred
  • Familiarity with hospital application systems and experience with installing and setting up Microsoft Windows Operating System preferred
  • Ability to work with analysts, programmers, and hospital users to describe problems accurately and to receive and relay instructions on how to recover from software and system errors required 
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly required
  • Ability to multi-task, make independent judgments in solving problems and work as a team member required
  • Self-motivated and ability to work on own initiative in a pressure environment required 
  • Must be a self-starter and an initiator of action
  • Excellent verbal and written communication skills are required
  • A limited degree of creativity and latitude is expected

Education:

  • College degree in Computer Science or in a technical field with heavy emphasis on operating systems and computer hardware preferred

Equal Opportunity Employer