Clinical Provider Relations Representative



Garden City
992 North Village Avenue Rockville Centre, NY 11570

Full Time

Day shift


Catholic Health Services of Long Island (CHS) is an integrated health care delivery system with some of the region's finest health and human services agencies. CHS includes six hospitals, three skilled nursing facilities, a regional home nursing service, hospice and a multiservice, community-based agency for persons with special needs. Under the sponsorship of the Diocese of Rockville Centre, CHS serves hundreds of thousands of Long Islanders each year, providing care that extends from the beginning of life to helping people live their final years in comfort, grace and dignity.

The Clinical Relations Representative will be responsible to assist the organization to develop and maintain relationships with providers and their practices in order to successfully document and report quality metrics and meet the requirements of GPRO/PQRS specifically targeting high-cost chronic conditions, preventive care and patient safety. In addition, this individual will work closely with the practices to improve and implement correct diagnosis coding and documentation, and provide CAHPS education.


  • Serve as clinical relations contact, in collaboration with the providers and their medical staffs for the following:
  • to implement technical requirements such as correct use of CPT codes for certain diagnosis and treatments.
  • for benchmarking data and goals.
  • to supply information and analysis to assist in improving quality, expense and utilization.
  • Provide on-site education and issue resolution from lessons learned from GPRO submissions.
  • Collaborate with the clinical and care coordinator teams to develop and implement training and communications tools to assist the providers in delivering a high-quality, cost-effective patient care experience.
  • Serve as a resource for providers to answer questions, keep them informed about policies and procedures related to Shared Savings, including CAHPs and other patient satisfaction initiatives.
  • Visit clinical practices to understand their goals, issues, operations, organization and identify how to integrate quality metrics / gaps in care into daily workflows.
  • Prepare and distribute informational materials and communications necessary for the development of provider relationships with our organization and collaborative partners, provide informational updates and facilitate the practice transformation process.
  • Participate in networking, Beacon University and other provider related events.
  • Follow all applicable federal/state regulations with respect to Confidentiality, HIPAA, Code of Conduct and other compliance regulations and requirements. Interact in a professional, respectful and helpful manner


  • Must have a clinical degree consistent with the assigned application and at least 5 years in a progressive clinical role or equivalent background with a strong understanding of the medical field.  Bachelor's degree in Business Administration, Health Care Administration or other related field required, Master's degree preferred.
  • Demonstrates compassion, empathy, listening skills, organizational skills, people skills, problem-solving skills and time-management skills.
  • Excellent written and oral communication skills
  • Superior organizational skills, with a strong attention to detail and accuracy
  • Intermediate knowledge of Microsoft Office Suite
  • High level of professionalism and ability to work well with others
  • Ability to prioritize and manage multiple projects and issues effectively
  • Outstanding customer service skills
  • Self-starter who can work with minimal supervision
  • Ability to work both independently and in a team setting
  • Capable of public speaking and delivering presentations
  • Must be able to travel locally up to 75% of the time to physicians' offices.

At Catholic Health Services of Long Island your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.