Job Summary: The team lead for the All Payer A/R 'a primary responsibility is to reduce outstanding insurance due balances accurately and in a timely fashion to ensure a positive cash flow for the billing service. The team lead will act as a resource to the this specialized all payer follow up team, providing assistance with third party payer issues relative to follow up, appeals, denials and trends affecting all team members. He/she also provides training to new follow up staff and assists with implementation of system updates/changes to processes relative to third party follow up. Duties include but are not limited to: reviewing monthly primary and secondary insurance lists, communicating with third party payers, communicating with practice contacts relative to denied claims and acting as a liaison between the practices or departments, acting as a liaison between team members and Manager for non human resource issues. Does not provide direct patient care: age specific competency is not applicable.
Requirements: High School graduate or equivalent. Minimum of two years relevant experience, including knowledge of insurance billing, medical terminology and basic collection laws. Knowledge of corporate credit and collection policies and procedures.
Skills: Excellent skills with personal and mainframe computers and word processing. High level of interpersonal communication skills. Ability to deal with difficult customer situations.