Job Summary: The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.
Requirements: Bachelor's degree or equivalent experience required. Two to five years' experience supporting information systems required.
Knowledge/Experience: Experience in supporting healthcare information systems preferred. In-depth, hands-on knowledge of and experience with enterprise and desktop applications. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Able to develop and interpret technical documentation for training and end user procedures. Knowledge of trends in technology relating to software applications. Good understanding of the organization's goals and objectives.
Personal Attributes: Highly self-motivated and directed. Ability to absorb new ideas and concepts quickly. Good analytical and problem-solving abilities. Ability to effectively prioritized and execute tasks in a high-pressure environment. Ability to conduct research into software development and delivery concepts, as well a technical application issues. Very strong customer service orientation. Excellent written, oral, interpersonal, and presentational skills. Experience working in a team-oriented, collaborative environment.