Job Summary: The Application Support Analyst is responsible for assisting in the design, delivery, and improvement of software applications training programs and related courseware. The Application Support Analyst also delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Primary applications supported include Lawson and MHC.
Requirements: Bachelor's degree or equivalent experience required. Two to five years' experience supporting information systems, particularly enterprise resource planning (ERP) solutions required.
Knowledge/Experience: Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Experience working in a team-oriented, collaborative environment. Knowledge of trends in technology relating to software applications. Good understanding of the organization's goals and objectives. In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
Personal Attributes: Highly self-motivated and directed. Ability to absorb new ideas and concepts quickly. Good analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to conduct research into software development and delivery concepts, as well a technical application issues. Able to develop and interpret technical documentation for training and end user procedures. Very strong customer service orientation. Excellent written, oral, interpersonal, and presentational skills.