Coffee Regional Medical Center
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Department: CRH Central Billing Office
Schedule: Full-time
Job Code: 20-6601-911
Job Details:
    • Performs a variety of patient care activities and assists physicians.
    • Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments.
    • Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements.
    • Triages patients.
    • Answers patient calls.
    • Stocks supplies.
    • Meets office protocols.
    • “Floatsâ€쳌 to assist in any office as needed.
    • Assist in orientation and training of new staff members. Able to help evaluate new staff members for readiness to fulfill job duties independently.
    • Answers and manages multiple phone line.
    • Screens and routes patient calls efficiently.
    • Refill supplies in copier, printer, and fax machines at the end of each day.
    • Responsible for the computer entry of all information with accuracy.
    • Organize and prioritize multiple job duties.
    • File dictation of daily office visits after they are checked off.
    • Keeps work area clean and helps keep waiting room clean.
    • Assist in all areas of the office as needed.
    • Knowledge, Skills and Abilities
      • Excellent customer service skills.
      • Reads and understands the English language.
      • Ability to think critically and analytically with little or no supervision
      • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
      • Ability to process information and prioritize
      • Possesses exceptional verbal and written communication skills
      • Possesses independent work habits, is self-reliant and self-directed
      • Ability to learn, adapt, and change as required by the job functions
      • Ability to maintain absolute confidentiality of material and information accessed and reviewed
      • Basic computer literacy
      • Ability to move freely, reach, bend, and complete light lifting
      • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
      • Ability to maintain attendance to meet standard job practices
    • Education
      • High School diploma or GED required. Medical assistant certification required.
    • Licensure
      • Medical Assistant certification required
    • Experience
      • 1+ years physician practice related experience or equivalent preferred.

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