Coffee Regional Medical Center
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Department: Clinical Services
Schedule: PRN
Shift: PRN -as needed
Job Code: 1-6234-754
Job Details:
    • Timely and accurate compilation of patient socio-demographic and insurance data at the time of service.
    • Arranges for the efficient and orderly admission of pediatric, adolescent, adult and geriatric patients to all entry points of admission.
    • Makes patients and families aware of hospital policies and procedures.
    • Effectively, yet professionally, request and collect patient estimated balances, including co-payments and deductibles.
    • Assist with flow of data between physicians, their offices, nursing units, ancillary areas, business office services, insurance companies and patient's while insuring patient confidentiality is not breached.
    • The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
    • Knowledge, Skills and Abilities
      • Excellent customer service skills.
      • Reads and understands the English language.
      • Ability to think critically and analytically with little or no supervision
      • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
      • Ability to process information and prioritize
      • Possesses exceptional verbal and written communication skills
      • Possesses independent work habits, is self-reliant and self-directed
      • Ability to learn, adapt, and change as required by the job functions
      • Ability to maintain absolute confidentiality of material and information accessed and reviewed
      • Basic computer literacy
      • Ability to move freely, reach, bend, and complete light lifting
      • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
      • Ability to maintain attendance to meet standard job practices
    • Education
      • High School Graduate of GED required.
      • Vocational-tech/college preferred.
      • CPAR certification required within one year of job placement.
    • Licensure
      • CPAR preferred.
    • Experience
      • Customer Service experience required.
      • Knowledge of Third-party payers, billing requirements and reimbursement methods preferred.
      • Previous hospital related experience preferred.
      • Prior accounts receivable, collections or billing experience preferred.
      • CPAR certification a plus.

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