(PLEASE note: This is a PRN position which means AS NEEDED)
Timely and accurate compilation of patient socio-demographic and insurance data at the time of service.
Arranges for the efficient and orderly admission of pediatric, adolescent, adult and geriatric patients to all entry points of admission.
Makes patients and families aware of hospital policies and procedures.
Effectively, yet professionally, request and collect patient estimated balances, including co-payments and deductibles.
Assist with flow of data between physicians, their offices, nursing units, ancillary areas, business office services, insurance companies and patient's while insuring patient confidentiality is not breached.
The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
Knowledge, Skills and Abilities
Excellent customer service skills.
Reads and understands the English language.
Ability to think critically and analytically with little or no supervision
Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
Ability to process information and prioritize
Possesses exceptional verbal and written communication skills
Possesses independent work habits, is self-reliant and self-directed
Ability to learn, adapt, and change as required by the job functions
Ability to maintain absolute confidentiality of material and information accessed and reviewed
Basic computer literacy
Ability to move freely, reach, bend, and complete light lifting
Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
Ability to maintain attendance to meet standard job practices
High School Graduate of GED required.
CPAR certification required within one year of job placement.
Customer Service experience required.
Knowledge of Third-party payers, billing requirements and reimbursement methods preferred.
Previous hospital related experience preferred.
Prior accounts receivable, collections or billing experience preferred.
CPAR certification a plus