Coffee Regional Medical Center
 
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Department: CRH Hazlehurst Physician Office
Schedule: Full-time
Shift: Day shift
Hours: 8a-5p
Job Code: 20-6680-916
Job Details:

POSITION SUMMARY


 


Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments.


 


Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements.


 


 


QUALIFICATIONS


 


Knowledge, Skills and Abilities


Excellent customer service skills.


Reads and understands the English language.


Ability to think critically and analytically with little or no supervision


Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.


Ability to process information and prioritize


Possesses exceptional verbal and written communication skills


Possesses independent work habits, is self-reliant and self-directed


Ability to learn, adapt, and change as required by the job functions


Ability to maintain absolute confidentiality of material and information accessed and reviewed


Basic computer literacy


Ability to move freely, reach, bend, and complete light lifting


Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines


Ability to maintain attendance to meet standard job practices


 


Education


High School diploma or GED required.


Medical terminology, knowledge of insurance and reimbursement procedures preferred.


Business courses such as medical terminology, accounting, finance, cash applications, typing, and word processing preferred.


 


 


Experience


2+ years Front End Customer Service experience required


1+ years physician practice related experience or equivalent preferred.


Knowledge of third party payers, billing requirements and reimbursement methods preferred


Prior accounts receivable, collections, or billing experience preferred.


 

   
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