Coffee Regional Medical Center
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Department: CRH Hazlehurst Physician Office
Schedule: Full-time
Shift: Day shift
Hours: 8a-5p
Job Code: 20-6680-916
Job Details:



Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments.


Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements.





Knowledge, Skills and Abilities

Excellent customer service skills.

Reads and understands the English language.

Ability to think critically and analytically with little or no supervision

Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.

Ability to process information and prioritize

Possesses exceptional verbal and written communication skills

Possesses independent work habits, is self-reliant and self-directed

Ability to learn, adapt, and change as required by the job functions

Ability to maintain absolute confidentiality of material and information accessed and reviewed

Basic computer literacy

Ability to move freely, reach, bend, and complete light lifting

Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines

Ability to maintain attendance to meet standard job practices



High School diploma or GED required.

Medical terminology, knowledge of insurance and reimbursement procedures preferred.

Business courses such as medical terminology, accounting, finance, cash applications, typing, and word processing preferred.




2+ years Front End Customer Service experience required

1+ years physician practice related experience or equivalent preferred.

Knowledge of third party payers, billing requirements and reimbursement methods preferred

Prior accounts receivable, collections, or billing experience preferred.


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