Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments.
Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements.
Knowledge, Skills and Abilities
Excellent customer service skills.
Reads and understands the English language.
Ability to think critically and analytically with little or no supervision
Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
Ability to process information and prioritize
Possesses exceptional verbal and written communication skills
Possesses independent work habits, is self-reliant and self-directed
Ability to learn, adapt, and change as required by the job functions
Ability to maintain absolute confidentiality of material and information accessed and reviewed
Basic computer literacy
Ability to move freely, reach, bend, and complete light lifting
Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
Ability to maintain attendance to meet standard job practices
High School diploma or GED required.
Medical terminology, knowledge of insurance and reimbursement procedures preferred.
Business courses such as medical terminology, accounting, finance, cash applications, typing, and word processing preferred.
2+ years Front End Customer Service experience required
1+ years physician practice related experience or equivalent preferred.
Knowledge of third party payers, billing requirements and reimbursement methods preferred
Prior accounts receivable, collections, or billing experience preferred.