OVERALL PURPOSE OF POSITION:
Under direct guidance from the Network Services Manager this position is a member of a systems support team responsible for implementing, supporting, maintaining, and troubleshooting the enterprise systems infrastructure.
Ø Proactively identifies performance and operational issues using trending activities and reports.
Ø Participates in creating and maintaining system and storage documentation.
Ø Implements system configuration changes and validates outcomes
Ø Identifying and responding to Information System security breaches.
Ø Participates in recovery from an Information Systems disaster or major outage.
Ø Configuring, implementing, maintaining, and supporting management tools.
Ø Documenting and reporting on all IT outages and performance issues.
Troubleshooting and problem resolution
Ø Performs problem identification, isolation, resolution, and solution documentation.
Ø Escalates problem resolution to appropriate staff as necessary.
Ø Development of problem incident response procedures.
Ø Works to resolve all issues in a timely manner.
Ø Participates in the IT change control process.
Ø Initiates change requests and reviews with appropriate IT staff and Manager ahead of the change.
Ø Reviews and communicates post change status and results with appropriate stakeholders.
Ø Assures systems documentation is current, creates as needed and updates to reflect changes.
Strategic Planning and Design
Ø Participates in evaluation, selection and integration of server and storage technologies.
Ø Designing and integrating new systems and infrastructure components.
Ø Creating and maintaining short and long-term systems architecture plans and strategies.
Ø Development of disaster recovery strategy and documentation.
Ø Promotes positive interpersonal relationships with fellow employees, physicians and patients.
Ø Ensures confidentiality of patient information.
Ø Has regular and predictable attendance.
Ø Participates and responds in on-call rotation defined by management.
NOTE: This list of job functions is not intended to be all inclusive and may be expanded to include other functions as deemed necessary.
Ø BS/BA preferred or comparable experience.
Ø 1-2 years implementing, supporting, maintaining, and troubleshooting secure local and wide area information system networks.
Ø Enterprise Operating Systems; Storage Area Networks; Backup and Recovery Systems; Virtual Environments; Terminal Services, Directory and Certificate Services.
Ø Understanding of a variety of monitoring tools.
Certifications/diplomas: CompTIA (Server+, Storage+) or equivalent experience
Preferred: VMware Certified Professional (VCP), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP)
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Ø Ability to assist in:
· Planning and implementing; server, storage, client, and security technologies and projects.
· Utilizing systems monitoring tools to log, analyze and resolve pervasive issues.
· Configure and troubleshoot Enterprise systems and technologies.
Ø Basic understanding of:
· Enterprise operating systems: Performance, Patching, Audit and Analysis
· Active Directory, Group Policy and related services.
· Systems Management and Monitoring tools.
· UNIX/AIX administration.
· Backup and Recovery Systems.
· Virtual Server Environments (VMware and Hyper-V).
· Storage Area Networks, including connectivity options (iSCSI, CIFS, NFS and FC).
· Citrix and Terminal Server environments.
· Clustering and Load Balancing.
Ø Ability to be professional, calm and collected, even in the face of serious adversity.
Ø Good problem troubleshooting skills.
Ø Good interpersonal, customer service, communication and presentation skills.
Ø Ability to develop and maintain good vendor and business partner relationships.
Ø Able to handle more than one task at a time.
Ø Able to work in collaboration with Network and System Engineers in a team environment.