Admitting Representative

Confluence Health

Wenatchee, WA

Central Washington Hospital

Patient Access Services

Full Time

Variable Shifts



***Please note: internal applicants only*** 

Position Summary:

  • Continual and direct patient contact, performs diversified tasks and duties associated with inpatient admissions, surgery, emergency and outpatient registrations, takes payments and answers the CWH Switchboard. Discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance and provides excellent service to all contacts.  May participate in some Financial Counseling functions. Works closely with Clinical Staff including continual communication to ensure quality patient care. 
Essential Functions:
    • Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone etc)  Obtain all required admission/registration information to ensure an accurate medical record is created.  Perform insurance verifications  and accurately code insurance to provide accurate billing information.
    • Complete forms, applications and documents accurately and in a timely manner.  
    • Complete daily work lists, self correct errors participate in audits and performance improvement projects. 
    • Answer incoming calls to the hospital including internal calls and page emergency codes per Confluence Health code protocol. Maintain physician on-call schedule. 
    • May participate in providing Financial Counseling to self-pay and under insured patients.
    • Demonstrate exceptional customer service and interacts effectively with all patients, customers and members of the Health Care Team.
    • Escorting OB patients and direct admits to their designated floor and room assignment. 
    • Responsible to receive, document and return patient valuables on all floors.  
    • Other duties as assigned.

  • Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
  • Required:
    • High school diploma or Equivalent preferred.
    • Must possess extensive computer skills related to Windows navigation, mouse usage, keyboarding, email communication, internet and password management. Navigate  between multiple programs simultaneously. 
    • Ability to Multi-task, be accurate and have attention to detail while in a chaotic and stressful environment.
    • Ability to deal with an emotional environment, mental health patients, traumas, and visibly ill and injured patients.
    • Flexibility to work varied shifts i.e.  day, swing, night, weekend and holidays.

  • Desired
    • MA-R  helpful.
    • Medical terminology.
    • Medical insurance background.
    • Proficient clerical skills and customer service. 
    • Experience in payment collections.

Who We Are: Confluence Health is an integrated healthcare delivery system that includes two hospitals and more than 40 medical specialties, to provide comprehensive medical care in North Central Washington. With over 270 physicians and 150 advanced practice clinicians, Confluence Health is the major medical provider between Seattle and Spokane. Our goal is to deliver high-quality, safe, compassionate, and cost-effective care close to home. Staying on the leading edge of healthcare innovation is important, so we invest in technology--to provide better care for our patients and allow our providers to operate at the highest level. Our Mission: We are dedicated to improving our patients' health by providing safe, high-quality care in a compassionate and cost-effective manner. Our Vision: To become the highest value rural healthcare system in the nation that improves health, quality of life, and is a source of pride to those who work here.