The Registration Representative is the first contact many customers have with Eastern Maine Medical Center and they influence the effectiveness of the customer's encounter with the hospital. The Registration Representative is to complete the registration process for all patients admitted to the medical center. Admission will consist of patient interviews, on-line entry of information into a computer system; obtaining signatures for consents and releases; directing/escorting patients to service areas or rooms. The Registration Representative is also charged with obtaining complete and accurate insurance information for all outpatients and inpatients to allow for the timely billing of the patient's health plan. The Registration Representative is responsible for understanding the complexities of health plans and the relationship between health plans e.g., Medicare, MaineCare, Commercial Insurances, Blue Cross, Worker's Compensations, and self-pay. The Registration Representative will assist patients with their bills and will accept payments. The Registration Representative is responsible for understanding and using more than nine computer systems in order to work efficiently.
MINIMUM EDUCATION REQUIRED: Associates degree or other technical college education or the equivalent in work experience and continuing education. Medical Terminology 1 course completion.
MINIMUM EXPERIENCE REQUIRED: 1-2 years in a medical setting; 1-2 years work experience with personal computers and customer service.
OTHER SKILLS REQUIRED: Verbal and written aptitude for adequate communication with the general public, physicians, physician office staff, Registration staff, and other healthcare professionals. Must demonstrate the ability to work well with others and to work independently without direct supervision. Must exhibit a caring attitude toward patients, co-workers, and other customers. Ability to handle multiple priorities successfully. Position requires close attention to detail. Must present in a professional manner. Typing skills of 35 wpm with a general working knowledge of Windows and Microsoft Office.
PHYSICAL REQUIREMENTS: This position entails extensive customer service and phone utilization, visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard. Ability to lift heavy boxes of paper, and push wheelchairs with pregnant patients, and carry heavy patient suitcases.
WORKING ENVIRONMENT: Seated for long periods of time; standing and walking; considerable amount of work on the telephone; work in an open area with exposure to the public. High noise level due to multiple phones, conversations, public, and overhead paging.