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Employment Opportunities

Category: Professional
Facility: Erie County Medical Center Corporation
Department: Admission/Discharge Center
Schedule: Full Time - FT
Shift: Evening Shift
Hours: 3P - 11P or 11A - 7P
Job Details:

  To be considered for this position you are required to:

  • Meet the minimum requirements of  this job title as stated in posting.
  • Apply to take the Patient Access Services Representative Erie County Civil Service Exam. 
    • Application deadline is October 3, 2018.  
  • Take the Civil Service Exam
    • Exam date is November 3, 2018.

For additional  information on how to apply or the exam visit  visit http://www2.erie.gov/employment/index.php?q=applications-due 


The work involves performing a variety of clerical functions related to the registration of patients for clinical, surgical, inpatient and ancillary departments at the Erie County Medical Center Corporation.  The incumbent performs tasks such as scheduling appointments, collecting patient information, verifying benefits eligibility, inputting information into computer information systems and calculating co-payments.  The work is performed under the direct supervision of a higher ranking employee.  Supervision is not a function of this position.  Does related work as required.



Pre-registers and/or registers patients for Emergency Room, clinics, inpatient, surgical and ancillary services using computer information systems;

Schedules patients' appointments, gathers demographic information including payer information and inputs into computer information systems;

Obtains insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire; inputs information into the electronic computerized system;

Verifies third party payers using telephone or online verification systems;

Determines insurance co-payments due from patient at time of service; collects required amounts at time of pre-registration and/or registration and issues receipts;

Identifies and interview patients without insurance to assess qualifications for government entitlement programs or uncompensated charity care programs in accordance with hospital policy;

Negotiates contractual payment plans;

Obtains signatures on various forms;

Maintains and updates patient records in computer information systems;

Provides feedback to appropriate person of missing/incorrect information so it can be obtained at the point of service;

Provides patients with information and responds to inquiries regarding scheduling, registration, payment and repayment services;

Identifies related issues and works with other departments and outside entities to resolve;

Operates Bed Board system assigning beds appropriate to specifications, hospital transfers, direct admissions and various bed board functions;

Complies with applicable federal and state regulatory agency guidelines, including HIPAA privacy standards, established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.


FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of office terminology, practices and procedures;  good knowledge of patient registration or scheduling; good knowledge of Medicare/Medicaid and Joint Commission regulations as related to Patient Access processes; good knowledge of HIPAA privacy standards; good knowledge of hospital computer information systems utilized in Patient Access functions; working knowledge of medical terminology; strong customer service skills; good interviewing skills; ability to use an alpha-numeric keyboard; ability to apply basic mathematical functions; ability to meet and deal with a diversified public in a professional and courteous manner; ability to establish and maintain effective working relationships; ability to communicate effectively, both orally and in writing; ability to use computer applications; ability to work in a fast paced environment; ability to work flexible shifts; courtesy; tact; good judgment; capable of performing the essential functions of the position with or without reasonable accommodation.



Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical experience* in patient admissions, patient registration, patient appointment scheduling, health insurance verification, health insurance eligibility or health insurance processing in a healthcare setting or third party payer setting.


NOTE 1: *Graduation from a regionally accredited or New York State registered college or university with a Bachelor's Degree may be substituted for the required qualifying experience.


NOTE 2: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the full-time experience requirements.

ECMC | 462 Grider Street | Buffalo, New York 14215 | (716) 898-3000