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Employment Opportunities

Category: Administrative Support/Clerical
Facility: Cleve-Hill Family Health Center
Department: Clinic - Cleve Hill - Family Medicine
Schedule: Full Time - FT
Shift: Varied Shift
Job Details:


The work involves performing clerical and patient oriented clinical duties at the Erie County Medical Center Corporation or Erie County Health Department. This is a paraprofessional/medical position responsible for assisting with patient screening, registration and discharge, performing routine patient point of care screening, assisting with examinations and clerical functions. Work is performed under the direct supervision of higher level technical or professional employees with leeway for the exercise of independent judgment. Supervision is not a function of this position. Does related work as required.


Greets incoming patients to the department;

Promotes a positive image of assigned department via all point contacts;

Collects patient information such as address, phone number, insurance information, insurance referrals, vital signs, height/weight, reason for visit and pain assessment;

Explains procedures, prepares patient for examination and procedures as directed by the nurse or medical provider;

Collects and labels laboratory specimens;

Performs point of care testing, such as glucometer finger-stick, pregnancy testing and urine testing;

Performs diagnostic screening (EKG, vision testing, etc.);

Schedules patient appointments internally according to site guidelines;

Schedules patient appointments externally (referrals) to other ECMC departments and outside specialist offices, at Erie County Health Department may schedule appointments to other providers;

Maintains patient's medical records and assures security of medical record to maintain confidentiality at all times;

Answers telephone, provides information, records messages, delivers messages (along with patient chart when necessary) to responsible personnel;

Assists in posting charges for patient visits;

Enters diagnostic and procedure codes;

Performs laboratory controls according to policy;

Completes assigned reports;

Assists with physician and administrative typing;

Collects co-payments for services and balances collected monies;

Checks dates and rotates sterilized equipment according to practice standards;

Assists with the stocking of patient rooms with supplies according to PAR lists daily;

Participates in staff development and staff meetings;

Maintains a clean, safe, orderly work area.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of medical terminology, medical secretarial procedures and medical office management; good knowledge of the organization and functions of the patient registration office and assigned clinical areas; ability to greet patients in a friendly and informative manner; ability to perform routine clinical tests and examinations in a competent and efficient manner; ability to maintain patient records; ability to use a computer terminal; tact; dependability; confidentiality; sound judgment; physically capable of performing the essential functions of the position with or without reasonable accommodation.


  1. Completion of a certificate program at a regionally accredited or New York State registered college or university or post high school institution with a specialization in Medical Office Assistant which included direct patient care; or:
  2. Completion of a certificate program at a regionally accredited or New York State registered college or university or post high school institution for Nursing Assistant and six (6) months of experience as a Nursing Assistant; or:
  3. Graduation from high school or possession of high school equivalency diploma and one (1) year of experience as a Nursing Assistant or one (1) year of experience as a Medical Office Assistant, both of which included direct patient care and medical office clerical experience.

NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting fulltime experience requirements.

ECMC | 462 Grider Street | Buffalo, New York 14215 | (716) 898-3000