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|SENIOR PATIENT ACCESS SERVICES SUPERVISOR|
|Facility:||Erie County Medical Center Corporation|
|Schedule:||Full Time - FT|
|Hours:||8am-4pm to include weekends and holidays|
The work involves coordinating and supervising the daily activities of the Patient Access Service functions in the Medicaid Eligibility Area (Financial Counseling/Paralegal Collections), Centralized Scheduling/Pre-registration, Admissions/Registration or Emergency Department at the Erie County Medical Center Corporation. The incumbent supervises staff, assists in developing policies and procedures and implementing changes for process improvements to facilitate inpatient flow and clinical delivery of care. This class position differs from that of Patient Access Services Supervisor by virtue of the increased level of supervisory responsibilities. The work is performed under the direct supervision of a higher ranking staff member. Supervision is exercised over lower level Patient Access Services Supervisors, clerical staff and Paralegal Collections staff. Does related work as required.
TYPICAL WORK ACTIVITIES:
Works closely with Registration Supervisors/leads of assigned departments through out ECMCC to ensure that financial counseling functions are being performed;
Supervises the daily activities of the Patient Access Service functions in the Emergency or Financial Counseling Departments;
Plans and schedules work assignments ensuring adequate staff based on volumes and statistics;
Assists in recruiting, hiring and training personnel, evaluates staff based on established competencies and issues disciplines;
Assists in developing and maintaining policies and procedures for Patient Access Services;
Proposes and implements recommendations for process improvement;
Monitors performance to provide guidance to staff to ensure optimal efficiency;
Collaborates with Patient Access Services Coordinator to monitor the quality/accuracy of patient accounts; determines training or re-training needs of staff;
Monitors and creates training materials for the financial counseling functions in assigned departments;
Oversees processing of Medicaid and Financial Assistance applications;
Monitors follow through on accounts to ensure patients comply with Medicaid requirements;
Serves as a resource to staff for issues regarding insurance guidelines and regulatory requirements;
Ensures accurate/timely completion of payroll time entry, requests for time off and scheduling needs of staff;
Supervises department purchasing activities and supply requisitioning;
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of all hospital systems utilized in patient access functions, including MediTech, ADT, billing modules, electronic insurance verification systems, imaging systems and electronic medical records; good knowledge of Centers for Medicare and Medicaid (CMS) and Joint Commission regulations as they relate to patient access functions; working knowledge of medical terminology; ability to manage multiple priorities; ability to plan and supervise the work of others; ability to communicate effectively, both orally and in writing; skilled in the use of current Microsoft applications; initiative; resourcefulness; physically capable of performing the essential functions of the position with or without reasonable accommodation.
A) Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree and three (3) years of experience in Patient Access Functions; or:
B) Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience in Patient Access Functions; or:
C) An equivalent combination of training and experience as defined by the limits of (A) and (B).
NOTE: Patient access functions include patient registration, admissions, centralized scheduling; health insurance verification, medical billing, coding, financial counseling, third party payers, paralegal collections or scheduling.
NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the full-time experience requirements.