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|PATIENT ACCESS SERVICES REPRESENTATIVE|
|Facility:||Erie County Medical Center Corporation|
|Schedule:||Full Time - FT|
|Hours:||days, inc weekends & holidays, provisional|
The work involves performing a variety of clerical functions related to the registration of patients for clinical and ancillary departments at the Erie County Medical Center Corporation. The incumbent performs clerical tasks such as scheduling appointments, collecting patient information, verifying benefits eligibility and inputting information into computer information systems. The work is performed under the direct supervision of the Patient Access Services Supervisor. Supervision is not a function of this position. Does related work as required. TYPICAL WORK ACTIVITIES: Schedules patients’ appointments, pre-registers and/or registers patients for clinical and ancillary services using the Meditech system; Verifies third party payers using telephone or online verification systems such as Omni Pro, E-Paces and Health E Net; Performs electronic data entry functions for the maintenance and modification of patient records; Determines insurance co-payments due from patient at time of service; collects required amounts at time of pre-registration and/or registration and issues receipts; Obtains patient demographic and insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire and input of information into the Meditech system; Obtains signatures on various forms; Provides feedback to appropriate person of missing/incorrect information so it can be obtained at the point of service; Identifies issues and works with others to resolve; Provides patients with information and responds to inquires regarding scheduling and registration questions; Performs other related clerical tasks as assigned; Complies with applicable federal and state regulatory agency guidelines, including HIPAA privacy standards, established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of office terminology, practices and procedures; good knowledge of patient registration or scheduling; working knowledge of computer information systems; working knowledge of medical terminology; ability to enter data accurately using a computer keyboard; ability to meet and deal with the public in a professional and courteous manner; ability to use computer applications; ability to work in a fast paced environment; ability to work flexible shifts; excellent customer service skills; good organizational skills; tact; good judgment; physically capable of performing the essential functions of the position with or without reasonable accommodation. MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical experience in patient admissions, registration or scheduling, health insurance verification, or customer service experience in a healthcare setting. NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the full-time experience requirements.