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|PROGRAM MANAGER - PRIMARY CARE|
|Facility:||Erie County Medical Center Corporation|
|Department:||Clinic - Primary Health|
|Schedule:||Full Time - FT|
|Hours:||40 hours weekly|
The work involves directing and administering the day-to-day operations of an off-site
TYPICAL WORK ACTIVITIES:
Plans, coordinates and evaluates the day-to-day activities and performance of the Center to ensure quality patient care and cost-effectiveness;
Assists in the development and implementation of goals and objectives, policies and procedures, performance improvement measures, and initiatives to increase market share;
Assists in the development and implementation of requirements of patient-centered medical home, meaningful use and other initiatives related to the quality of care in primary care settings;
Implements changes in policies and procedures, new products and resource lists; provides related training to staff;
Ensures compliance with Federal, State and local codes, insurance carrier regulations, and accrediting bodies, including Joint Commission and the New York State Department of Health;
Performs required functions related to the Electronic Medical Record, including but not limited to training staff members, auditing for compliance and acting as a super user;
Assists in gathering and reporting required statistics, quality assurance reports, community needs assessments, and other reports and data;
Prepares and monitors budgets to control expenses; assists in the development of new revenue sources;
Hires, orients and evaluates staff; provides feedback for the evaluation of physician staff; prepares staff schedules and assignments; oversees payroll;
Works with physicians and staff to enhance customer satisfaction; investigates and resolves patient complaints;
Acts as liaison between the Center, Department of Ambulatory Services, hospital, community and external agencies;
Performs clerical duties, such as answering phones, data entry, scheduling patient appointments, registering and discharging patients, and pulling, filing and coping patient records;
Takes minutes at staff meetings; ensures staff compliance with attendance or read and sign for meetings;
Maintains a clean and safe working environment.
FULL KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the principles, procedures, and techniques used in providing care to patients in outpatient and community healthcare centers; good knowledge of outpatient and community center standards as outlined by the Joint Commission and the New York State Department of Health; good knowledge of program planning and evaluation techniques; good knowledge of administrative practices and procedures; working knowledge of healthcare budget management and financial systems; ability to use Microsoft Business Office suite; ability to prepare and analyze reports; ability to coordinate and supervise the activities of a community healthcare center; ability to communicate effectively, both in writing and orally; ability to manage multiple priorities and projects; ability to deal effectively with a diversified public; tact; dependability; patience; sound professional independent judgment; physically capable of performing the essential functions of the position with or without reasonable accommodation.
(A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree in Business, Human Services, Public Health, Nursing, or related administrative or clinical health field and four (4) years of supervisory or administrative experience, one (1) year of which was in a healthcare setting.
NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting the full-time experience requirements.