Ensures that all patients have an accurate and comprehensive registration experience Ensures accurate patient insurance information is recorded including verification of eligibility and benefits. Ensures that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.
Medical Office Manager
Preferred: Previous experience in Healthcare setting and prior Customer Service Experience
Specific Skills, Knowledge, Abilities Required
Previous Admitting experience or Insurance related position in the Healthcare field of employment.
Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices
Computer literate in usage of (Word, Excel, Outlook, etc.)
Knowledge of general Office equipment.
Self motivated, self starter, and able to organize efforts around helping patients have a positive experience.
Skills and strengths in all forms of communications, particularly verbal and written.
Exercises a high degree of initiative, judgment, and discretion.
Analyses situations accurately and takes effective action.
Establishes and maintains effective working relationships.
Excellent customer service skills with patients, co-workers and guests.