Job Objective: This position is responsible for leading the customer service team as it relates to account resolution including but not limited to collections, insurance follow up as indicated, obtaining verification and entry of insurance, account review and bad debt recommendation, return mail and assisting front office staff as assigned and needed. Ensures proper coverage of phone bank and work flow.
Education: High school graduate.
Experience: Minimum five years prior experience in a professional billing or hospital setting; Minimum five years experience in a clinic, payer or collection agency setting may be substituted. Minimum five years of medical related claims follow up, collections and/or claims adjudication in a call center environment.