Job Objective: This position is responsible for providing quality and rapid computer support with a high degree of customer satisfaction as the initial point of contact for over 2200 internal customers working on 2100 computers at the EMC IT Help Desk (HD). This requires the Help Desk Support Technician to have a strong customer service orientation, and be able to maintain a high level of professionalism. The ability to work as a team member and coummunicate effectively with customers from all levels of the organization is essential. The candidate will be responsible for troubleshooting both software and hardware related incidents as well as incidents from clinical and non-clinical areas. The candidate must be energetic, personable, self-motivated with exceptional attention to detail.
Education: High schoold diploma (required). Microsoft MCP A+, NET+, 1 year of college or more preferred.
Experience: Previous HD experience with a preference for hospital or healthcare environment (required).