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Department: Information Systems
Status: Per Diem
Shift: Days
Hours Per Shift: 10 Hour Shift
Job Details:
  • Job Objective: This position is responsible for providing quality and rapid computer support with a high degree of customer satisfaction as the initial point of contact for over 2400 internal customers working on 3200 computers supporting over 400 software applications at the EMC Information Systems Help Desk.

      Reports to
    • Help Desk Manager
    • None

    • Education
      • Preferred: 1 Year college or greater
    • Licensure/Certification
      • Preferred: Microsoft MCP A+, NET+ 1
    • Experience
      • Required: 1 year of proven Help Desk experience with a preference for hospital or healthcare environment
      • Preferred: 1 year previous experience with Help Desk in a hospital setting
      Specific Skills, Knowledge, Abilities Required
    • Ability to provide level I computer assistance to computer system end-users and provide an excellent service Help Desk experience to all customers
    • Knowledge of Microsoft Office 2003, 2007 and 2010 Suite (Word, Excel, Outlook, PowerPoint)
    • Knowledge of Windows 2000/XP in a native XP network with Active Directory, Office 2003, 2007, 2010, Exchange 2003
    • Working knowledge of computers, laptops, mobile computers, computers on carts, mobile devices, etc
    • Working knowledge of printers, fax machines, scanners and general office equipment
    • Knowledge of Windows 2003 Active Directory and Exchange user administration
    • Basic understanding of TCP/IP, Wireless and networking principles
    • Basic understanding of digital and VOIP telecommunications equipment
    • Web programming and SQL Server knowledge

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